Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250819003431097
From: DREA ONE STOP SHOP <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Tue, 19 Aug 2025 20:40:15 +0000

I have check twice. It’s only one package being delivered

On Tue, Aug 19, 2025 at 4:38 PM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200013367367054

Item:   Madison Park Essentials 24PCs Jacquard Comforter Set with Window Curtains, Moroccan-Inspired Bed in a Bag, King,2-Navy, Bed Size: King, Actual Color: 2-Navy

Hello Drea,

Thank you for reaching out, and we're very sorry to hear that the pillows and curtains appear to be missing from your order. We understand how disappointing this must be, and we’re here to help resolve it as quickly as possible.

In some cases, smaller items like pillows or curtains may be packed tightly within the main comforter bundle or placed in compartments inside the packaging to protect them during transit. We kindly ask that you thoroughly inspect the entire contents of the package, including inside any folds, wrapping materials, or zippered compartments, as the items may be tucked away and not immediately visible.

Additionally, if the packaging included multiple boxes or components, please ensure all packages have been received and opened.

If you’ve already checked thoroughly and the items are still missing, please let us know right away. We’ll be happy to investigate this further with our fulfillment team and take the necessary steps to make things right.

Thank you again for bringing this to our attention. We look forward to resolving this for you as soon as possible.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

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Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: DREA ONE STOP SHOP

Customer Order Number: 200013367367054

Purchase Order No: 129022423272440

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Madison Park Essentials 24PCs Jacquard Comforter Set with Window Curtains, Moroccan-Inspired Bed in a Bag, King,2-Navy, Bed Size: King, Actual Color: 2-Navy/379374109

Agent message:   Hi Seller! This is Sherwin from Walmart. Customer is missing parts of the order she received. She's missing the pillows and curtains. Customer would like you to send the missing parts of the item. Please assist. Thanks!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team