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This is the only comforter set I have&nbs= p;right now. I do believe my only option moving forward is to not dry when = washed. 
So I think sending a new "same one I have"= ; will be okay. If so, does that require me to send this one back?
Please let me know how this will work. 
Thank you.

On Tue, Aug 19, 2025 at 12:01=E2=80=AFPM Designer Livin= g Inc. <s-61BB3E0209A141BF992C93B62304771A@relay.walmart.com> wrote:=

Hi Kerryn,

=

We completely understand your concern. = Frequent washing is absolutely necessary in that case, and it's important t= hat your bedding can handle it without compromising fit or comfort. Given the circumstances, we=E2=80=99d be more than happy to accept a r= eturn for the item you purchased. 

In terms of alternatives, we do have similar products available in Cali= fornia King size. However, they are also made from 100% cotton.

<= p>

Sincerely,
Giselle
Des= igner Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Hi,

That is so kind but unfortunately since I wash thi= s the correct way the same size again will shrink again. I am not sure that= makes any sense. 

I have a labador who sleeps with me and unfor= tunately I have to wash the bedding once a week. 

Do you have an= ything similar in a California king that is not 100 percent cotton? 

Please let me know.

I would be okay with sending this back with = and purchasing another item. 

Please let me know what my options= are.

Thank you 

Kerryn




Sent from my T-Mobile 5G Device



-------- O= riginal message --------

From: "Designer Living Inc."

Date: 8/18/25  5:57 PM  (GMT-05:00)

To: kerryn fynan

Subject: RE:RE:Message from Walmart.com Customer:  Ask a question, 20= 0013693077930    #Ref 20250816003431011


Hello Kerryn,


We=E2=80=99d be happy to send a replacement for you. However, please note = that the size you originally purchased is the largest size available in thi= s item.

To proceed with the r= eplacement, kindly confirm your shipping address at your earliest convenien= ce.

Thank you!

<= br>

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com


=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Hi,

Thank you so much for getting back to me. 

I did wash in cold deep water on a delicate cycle. I dried on low delic= ate. When I removed it from the dryer it was not completely dry. That is wh= en I laid out on the bed to let my fans finish the rest of the drying proce= ss. I did look at the tag and obviously being 100 percent cotton is the rea= son for the shrinkage. Even following the recommended instructions still ca= used major shrinkage unfortunately. 

Please let me know if you h= ave any other question. 

Thank you

Kerryn 


=





Sent from my T-Mobile 5G= Device



-------- Original message --------

<= p>From: "Designer Living Inc."

Date: 8/18/25  11:29 AM=  (GMT-05:00)

To: kerryn fynan

Subject: RE:Message from Wa= lmart.com Customer:  Ask a question, 200013693077930   #Ref  20250816003431011


Hello Kerryn,


Th= ank you for reaching out and sharing your experience. We're truly sorry to = hear about the issue with the comforter shrinking after washing, especially= after your initial excitement about how beautiful it was. We understand ho= w frustrating this must be, especially given the investment you made.

To better understand what may have caused the shrinkage, could you please = let us know whether the blanket was washed in cold or hot water? This will = help us assess the situation more thoroughly and work toward a resolution f= or you.

We appreciate your patience and look forward to your response= .


Sincerely,

Giselle

Designer Living Customer Service<= /span>

info@designerliving.com


= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D


Dear Designer Living Inc., 


kerryn fynan wants to connect with you for the order below:


=

Customer Order Number:  200013693077930

Purchase Order No:  129022317652922

= Reason for Contact:  Ask a question

Item name/= number:  INK+IVY Adult Nea King/Cal King Cotton Printed Comfo= rter Set with Trims off White/Gray/154487721



C= ustomer Message:

I washed the blanket when it arrived.. = I was so excited it was beautiful. I laid out on bed before washing. I saw = how it fit the bed I washed on delicate and then dried on low heat delicate and didn't even dr= y the whole way. I laid on the bed and most definitely shrunk about 1 foot = on each side. I am so upset that this was the most expensive comforter I ev= er purchased, and basically, it is ruined. I would appreciate a refund or a= california king comforter set sent to me that is big enough to deal with l= ow heat when washed and dried.


What you need to do= now:

1. Reply to this message to contact the customer, and = do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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