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Hi,
Thank = you so much for getting back to me. 
I did wash= in cold deep water on a delicate cycle. I dried on low delicate. When I re= moved it from the dryer it was not completely dry. That is when I laid out = on the bed to let my fans finish the rest of the drying process. I did look= at the tag and obviously being 100 percent cotton is the reason for the sh= rinkage. Even following the recommended instructions still caused major shr= inkage unfortunately. 
Please let me know if yo= u have any other question. 
Thank you
Kerryn 





Sent from my T-Mobile 5G De= vice


-------- Origi= nal message --------
From: "Designer Living Inc." <s= -61BB3E0209A141BF992C93B62304771A@relay.walmart.com>
Date: 8/= 18/25 11:29 AM (GMT-05:00)
To: kerryn fynan <kerrynlynnf11@= gmail.com>
Subject: RE:Message from Walmart.com Customer: As= k a question, 200013693077930 #Ref 20250816003431011

Hello Kerryn,


<= /p>

Thank you for reaching out and sharing your experience. We're truly s= orry to hear about the issue with the comforter shrinking after washing, es= pecially after your initial excitement about how beautiful it was. We under= stand how frustrating this must be, especially given the investment you mad= e.

To better understand what may have caused the shrinkage, could you= please let us know whether the blanket was washed in cold or hot water? Th= is will help us assess the situation more thoroughly and work toward a reso= lution for you.

We appreciate your patience and look forward to your = response.


Sincerely,

Giselle

Designer Living Custome= r Service

info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc.,&n= bsp;


kerryn fynan wants to connect with you for the order = below:


Customer Order Number:  2000= 13693077930

Purchase Order No:  12902231765292= 2

Reason for Contact:  Ask a question

Item name/number:  INK+IVY Adult Nea King/Cal King Cot= ton Printed Comforter Set with Trims off White/Gray/154487721


Customer Message:

I washed the blanket w= hen it arrived.. I was so excited it was beautiful. I laid out on bed befor= e washing. I saw how it fit the bed I washed on delicate and then dried on low heat delicate and didn't even dr= y the whole way. I laid on the bed and most definitely shrunk about 1 foot = on each side. I am so upset that this was the most expensive comforter I ev= er purchased, and basically, it is ruined. I would appreciate a refund or a= california king comforter set sent to me that is big enough to deal with l= ow heat when washed and dried.


What you need to do= now:

1. Reply to this message to contact the customer, and = do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Thank you= , 

Your Walmart Customer Care Team


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