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<td style="font-size: 14px; font-weight: 400; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top">Date: August 18, 2025</td>
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<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<th style="font-size: 14px; font-weight: 450; font-weight: bold; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">CASE #</th>
<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">C-201373796</td>
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<tr>
<th style="font-size: 14px; font-weight: 450; font-weight: bold; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">TRACKING / PRO #</th>
<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">883350580984</td>
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<th style="font-size: 14px; font-weight: 450; font-weight: bold; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">SHIP / RECEIVED DATE</th>
<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">08/14/2025</td>
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<th style="font-size: 14px; font-weight: 450; font-weight: bold; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">CLAIM AMOUNT</th>
<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none; border-bottom: 1px solid #bbb; padding-right:15px; padding-top:15px; padding-bottom:15px;" width="120" align="left" valign="top">$124.99</td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><p style="line-height: 25.0px; letter-spacing: -0.1px;">Hello FedEx Customer,<br></p></td>
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</td>
<td style="line-height:0px; font-size:0px;" class="hideonmobile" width="27" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="640">
<tr>
<td style="line-height:0px; font-size:0px;" width="20" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
<td align="left" valign="top">
<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="600">
<tr>
<td style="line-height:0px; font-size:0px;" height="10" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="10" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="introduction"><TEXTFORMAT LEADING="2"><p align="LEFT"><font color="" face="" KERNING="" LETTERSPACING="" size="">FedEx values your business.  We have received and processed your claim request on the shipment referenced above.  Unfortunately, upon completing our investigation, we must respectfully decline your claim.</font></p></TEXTFORMAT></div></td>
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</table>
</td>
</tr>
</table>
<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="640">
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<td style="line-height:0px; font-size:0px;" width="20" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
<td align="left" valign="top">
<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="600">
<tr>
<td style="line-height:0px; font-size:0px;" height="10" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="10" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
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<tr>
<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="body"><textformat leading="2"><p align="LEFT"><font color="" face="" kerning="" letterspacing="" size="">We inspected the shipment and found that there was no visible damage to the outer carton.</font></p></textformat></div></td>
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</table>
</td>
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</table>
<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="640">
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<td style="line-height:0px; font-size:0px;" width="20" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
<td align="left" valign="top">
<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="600">
<tr>
<td style="line-height:0px; font-size:0px;" height="25" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="25" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="resource"><TEXTFORMAT LEADING="2"><p align="LEFT"><font color="" face="" KERNING="" LETTERSPACING="" size="">You may provide updated information by visiting https://www.fedex.com; Click Support; File a Claim; Log In; then Dispute My Claim or you may contact us at 1-800-786-4621.</font></p></TEXTFORMAT></div></td>
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</td>
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</table>
<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="640">
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<td style="line-height:0px; font-size:0px;" width="20" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
<td align="left" valign="top">
<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="600">
<tr>
<td style="line-height:0px; font-size:0px;" height="10" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="10" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><div id="closingpara"><TEXTFORMAT LEADING="2"><p align="LEFT"><font color="" face="" KERNING="" LETTERSPACING="" size="">We regret any inconvenience this issue has caused, and hope to be given the opportunity to better serve your future shipping needs.</font></p></TEXTFORMAT></div></td>
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<td style="line-height:0px; font-size:0px;" height="10" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="10" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<table border="0" cellspacing="0" cellpadding="0" class="mobile" width="640">
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<td style="line-height:0px; font-size:0px;" width="30" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<td style="font-size: 16px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333333; text-decoration: none;" align="left" valign="top"><p style="line-height: 25.0px; letter-spacing: -0.1px;">Sincerely,<br>Fedex Cargo Claims.</p></td>
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<td style="line-height:0px; font-size:0px;" class="hideonmobile" width="27" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<img style="line-height:0px; font-size:0px; display:block;" height="20" width="1" border="0" class="mobile-horiz-margin" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<img alt="spacer.gif" style="display:block;" height="53" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<td style="font-size: 30px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333; text-decoration: none;" align="center" class="mobile-intro" width="600" valign="middle">How was your claims experience?</td>
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<tr>
<td style="line-height:0px;font-size:0px;" class="mobile-intro-margin" width="600">
<img alt="spacer.gif" style="display:block;" height="30" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
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<td style="font-size: 30px; font-weight: 300; font-family: Roboto, Arial, Helvetica, sans-serif; color: #333; text-decoration: none;" align="center" class="mobile-intro" width="600" valign="middle">
<table style="border-collapse: collapse; border-spacing: 0px;" cellspacing="0" cellpadding="0" align="center">
<tr>
<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=1&amp;trackingNbr=883350580984&amp;case=C-201373796&amp;claimAmount$124.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star1" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg">
</a>
</td>
<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=2&amp;trackingNbr=883350580984&amp;case=C-201373796&amp;claimAmount$124.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star2" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg">
</a>
</td>
<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=3&amp;trackingNbr=883350580984&amp;case=C-201373796&amp;claimAmount$124.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star3" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg">
</a>
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<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
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</td>
<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=4&amp;trackingNbr=883350580984&amp;case=C-201373796&amp;claimAmount$124.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star4" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg">
</a>
</td>
<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
<img style="line-height:0px; font-size:0px; display:block;" height="1" width="1" border="0" src="https://www.fedex.com/content/dam/fedex-com/ens/spacer.gif">
</td>
<td>
<a target="_blank" href="https://fedex.eu.qualtrics.com/jfe/form/SV_250fQHwUNjP2hJc?Q_PopulateResponse=%7B%22QID1%22:%223%22%7D&amp;Q_PopulateValidate=1&amp;star=5&amp;trackingNbr=883350580984&amp;case=C-201373796&amp;claimAmount$124.99&amp;resStatus=DENIED" x-cq-linkchecker="skip">
<img alt="star5" border="0" height="32" width="32" src="https://www.fedex.com/content/dam/fedex-com/ens/star-outline.jpg">
</a>
</td>
<td style="line-height:0px; font-size:0px;" width="30" align="left" valign="top">
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