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On Fri, Aug 8, 2025, 5:31=E2=80=AFPM Designer Living Inc. <s-90DA2653= 93944AB9B4257A78C21E9572@relay.walmart.com> wrote:

Before we can proceed with refund, we will have to = open a lost package investigation with FedEx. Generally, this will take any= where between 1-8 business days to resolve. However, it can be completed so= oner. Once FedEx completes their investigation, they will notify us of the = results, and we in turn will contact you with an update. We appreciate your= patience while the investigation is in progress. Thank you!

 

Sincerely,

= Giselle

Designer = Living Customer Service

info@designerlivi= ng.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Hel= lo again,


Thank you for getting back to me so quickly= , however I would be much happier with a refund if possible, thank you.

=


On Fri, Aug 8, 2025, 4:23=E2=80=AFPM Designer Living Inc. <= ;s-90DA265393944AB9B4257A78C21E9572@relay= .walmart.com> wrote:

Hello= Laura,


Thank you for letting us know.

We=E2=80=99d = be happy to send you a replacement. To ensure it reaches you without any is= sues, could you please confirm your current shipping address?


= Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com

=


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D


Hi,


I did loo= k around and ask around for where my package might be - in case a family me= mber got to it first or a neighbor - however, I came up empty handed.


I did so before contacting customer support.


O= n Fri, Aug 8, 2025, 1:13=E2=80=AFPM info@designerliving.com <s-90DA265393944AB9B4257A78C21E9572@relay.wa= lmart.com> wrote:

You have = a message from Designer Living Inc. - Walmart.com  


=


Sales Order Id:  200013416184838

Item:   Regency Heights Twin/Twin-XL Comforter Sets= , Reversible 2 Piece Extra Soft Dorm Bedding Set, Chambray Print Sage Green= Comforter Bed Set with Pillow Shams, Bed Size: Twin/Twin-XL, Actual Color:= Sage Green



Hello Laura,

 

Thank you for= reaching out. 

 

Upon checking with FedEx, your order with the tracking number&= nbsp;391727656475 has been delivered on 08/06/2025.  We ask that you f= irst check with other family members, neighbors and around the outside of y= our home to ensure the package was not misplaced. 

 

=  

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com


<= p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D


Dear Designer Living Inc. 


=

** THIS IS AN ESCALATION **


This is Walmart Custome= r Care, contacting you on behalf of the customer for the order below. The c= ustomer is receiving a copy of this message.


Cust= omer Name: Laura Vastbinder

Customer Order Numb= er: 200013416184838

Purchase Order No:=  129021472445963

Reason for Contact:  Del= ivered to Wrong Location/LAD

Item name/number: &nbs= p; Regency Heights Twin/Twin-XL Comforter Sets, Reversible 2 Piece Extra So= ft Dorm Bedding Set, Chambray Print Sage Green Comforter Bed Set with Pillo= w Shams, Bed Size: Twin/Twin-XL, Actual Color: Sage Green/5063688243

= Agent message:   Hi seller! I am contacting you on b= ehalf of Laura Vastbinder with regard to order: 200013416184838 Item: 50636= 88243. Our customer didn't get the item which was tagged as delivered last = 8/06/2025 and our customer is asking for a REFUND for the order. Please upd= ate them within 24-48 hours about this matter. Thank you!


=

What you need to do now:

1. Reply to this= message to contact the customer, and do so within 48 hours, per the guidel= ines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team<= /p>


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