Subject: New Return Module Now Available in Mirakl Starting August 4
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Fri, 1 Aug 2025 14:03:25 -0400 (EDT)

Email from Macy's Inc. View return tracking details more easily from the Returns tab in your Mirakl back office.   Dear Marketplace Sellers,    We’re excited to announce that the Mirakl Return Module will be enabled for all seller accounts in Mirakl beginning August 4, 2025. This new feature provides easier access to return tracking details and can streamline return data retrieval.   Where to Find It  Once enabled, you’ll find the Returns tab directly in your Mirakl seller back office.  Returns tab in Mirakl Seller Dashboard: What’s Changing?  The new return module includes two components:  Retrieving Return Details - Currently Supported (e.g., return tracking numbers)  Confirming Return Conformity - Not yet supported (i.e., validating the return and processing refunds)    Only the first component is currently supported.  The second part, although visible in the interface, is not integrated with Macy’s internal systems and cannot be used to validate returns or issue refunds.    The module is optional and intended to make it easier to view and access return information—previously available only in “Return Initiated” messages.    Note: Your current return and incident process will remain active and unchanged.    What You Should Do  For all sellers:  Continue processing refunds and marking incidents as resolved through the same workflow you’re currently using.    If you want to integrate the return module via API:  Test it first in Preproduction (sandbox), available since July 21. Request access if you haven’t already.  Submit a support ticket in our Help Center under “Change or develop your integration with Mirakl.”  Review the documentation for the RT11 endpoint in the Mirakl Help Center (access via the “ ? ” in your Mirakl back office).    If you do NOT plan to integrate via API:  You can still use the new module in the UI to view return tracking details more easily.      What You Should NOT Do  Do NOT use the return module to process refunds or manage incidents. It is not connected to our internal refund systems.  Do NOT use the module directly in Production without first testing it in Preproduction and coordinating with our team.  Do NOT adjust the address details under settings > Seller > Returns. This should remain the default values shown below.  If you have any questions or need assistance, please reach out to our support team via the Seller Help Center.    Thank you for your continued partnership,  The Macy’s Marketplace Team    Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice