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charset="utf-8" Content-Transfer-Encoding: quoted-printable Email from Macy's Inc. View return tracking details more easily from the Re= turns tab in your Mirakl back office. =E2=80=8A Dear Marketplace Sellers, = We=E2=80=99re excited to announce that the Mirakl Return Module will be e= nabled for all seller accounts in Mirakl beginning August 4, 2025. This new= feature provides easier access to return tracking details and can streamli= ne return data retrieval. Where to Find It Once enabled, you=E2=80=99ll = find the Returns tab directly in your Mirakl seller back office. Returns t= ab in Mirakl Seller Dashboard: What=E2=80=99s Changing? The new return mod= ule includes two components: Retrieving Return Details - Currently Support= ed (e.g., return tracking numbers) Confirming Return Conformity - Not yet = supported (i.e., validating the return and processing refunds) Only the = first component is currently supported. The second part, although visible = in the interface, is not integrated with Macy=E2=80=99s internal systems an= d cannot be used to validate returns or issue refunds. The module is opt= ional and intended to make it easier to view and access return information= =E2=80=94previously available only in =E2=80=9CReturn Initiated=E2=80=9D me= ssages. Note: Your current return and incident process will remain activ= e and unchanged. What You Should Do For all sellers: Continue processi= ng refunds and marking incidents as resolved through the same workflow you= =E2=80=99re currently using. If you want to integrate the return module = via API: Test it first in Preproduction (sandbox), available since July 21= . Request access if you haven=E2=80=99t already. Submit a support ticket i= n our Help Center under =E2=80=9CChange or develop your integration with Mi= rakl.=E2=80=9D Review the documentation for the RT11 endpoint in the Mirak= l Help Center (access via the =E2=80=9C ? =E2=80=9D in your Mirakl back off= ice). If you do NOT plan to integrate via API: You can still use the ne= w module in the UI to view return tracking details more easily. What Y= ou Should NOT Do Do NOT use the return module to process refunds or manage= incidents. It is not connected to our internal refund systems. Do NOT use= the module directly in Production without first testing it in Preproductio= n and coordinating with our team. Do NOT adjust the address details under = settings > Seller > Returns. This should remain the default values shown be= low. If you have any questions or need assistance, please reach out to our= support team via the Seller Help Center. Thank you for your continued p= artnership, The Macy=E2=80=99s Marketplace Team =E2=80=8A Macy's Inc. | 1= 51 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | = Constant Contact Data Notice ------=_Part_2057604415_2030819098.1754071405086 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Email from Macy's Inc.
View return tracking details more easily f= rom the Returns tab in your Mirakl back office.
3D""
=
=
=E2=80=8A<= /div>
3D""
<= img alt=3D"" width=3D"5" height=3D"1" border=3D"0" hspace=3D"0" vspace=3D"0= " src=3D"https://imgssl.constantcontact.com/letters/images/1101116784221/S.= gif" style=3D"display: block; height: 1px; width: 5px;">


Dear Mar= ketplace Sellers, 

 

We=E2=80= =99re excited to announce that the Mira= kl Return Module will be enabled for all seller accounts i= n Mirakl beginning August 4, 2025. This new feature provides easier access to return trackin= g details and can streamline return data retrieval.

 

Where to Find It 

Once ena= bled, you=E2=80=99ll find the Returns tab directly in your Mirakl seller back office. 

Returns = tab in Mirakl Seller Dashboard:
=
=3D""

Wh= at=E2=80=99s Changing? 

The new return module includes two compon= ents: 

  1. Retrieving Return Details - C= urrently Supported (e.g., return tracking numbers) 
  2. Confirming Return Conformity -  

    Only the first component is currently sup= ported. 

    The second part, although visible in the = interface, is not integrated with Macy=E2=80=99s internal systems and canno= t be used to validate returns or issue refunds. 

     

    The module is optional and intended to ma= ke it easier to view and access return information=E2=80=94previously avail= able only in =E2=80=9CReturn Initiated=E2=80=9D messages. 

     

    Note= : Your current return and incident process will remain act= ive and unchanged. 

     

    Wh= at You Should Do 

    For all sellers: 

    • Continue processing refunds and marking incide= nts as resolved through the same workflow you=E2=80=99re c= urrently using. 

     

    If you want to integra= te the return module via API: 

    • Test it first in Preproduction (sandbox), available since Jul= y 21. Request access if you haven=E2=80=99t already. 
    • Submit a support ticket in our Help Center under =E2=80=9CCha= nge or develop your integration with Mirakl.=E2=80=9D 
    • Review the documentation for the RT11 endpoint in the Mirakl Help= Center (access via the =E2=80=9C ? =E2=80=9D in your Mirakl back office). 

     

    If you do NOT plan to = integrate via API: 

    • You can still use the new module in the UI to view return tracking details more easily= . 

     

     

    W= hat You Should NOT Do 

    • Do NOT use the return module = to process refunds or manage incidents. It is not connected to our internal refund systems. =
    • Do NOT use the module directly in Production w= ithout first testing it in Preproduction and coordinating = with our team. 
    • Do NOT adjust the address details under settings > Seller > Returns. This should remain the defaul= t values shown below. 
=
=3D""

If you have any questions or need assista= nce, please reach out to our support team via the Seller Help Center. =

 

Thank you for your continued partnership,=  

The Macy=E2=80=99s Mar= ketplace Team 
=E2=80=8A
<= td class=3D"shell_width-cell" style=3D"padding: 0px 10px;" align=3D"center"= valign=3D"top">
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Macy's Inc. | 151 West 34th St= reet | New York, NY 10001 US

Unsubscribe | Update Profile | <= /span>Constant Contact D= ata Notice

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