Subject: Update on Order Tracking Status Issue
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Fri, 1 Aug 2025 13:12:22 -0400 (EDT)

Email from Macy's Inc. Some orders are not moving from Shipped to Delivered status as expected. A fix is in progress.   Dear Marketplace Sellers, We want to inform you of a current system issue impacting order tracking updates. Due to a technical issue with our shipment enterprise tracking system, some orders are not updating from Shipped to Delivered status as expected. Please note that despite the tracking issue, all affected orders will continue to automatically move from Shipped to Delivered status after 10 days in shipped status, regardless of tracking details. Our technical teams are actively working to resolve this issue, and we are prioritizing a fix ahead of next week’s payment cycle. We will share an update as soon as a resolution date is confirmed. Thank you for your patience and partnership. -The Macy's Marketplace Team   Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice