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On Tue, Jul 29, 2025 at 6:= 27=E2=80=AFPM Designer Living Inc. <s-1C2E0A39C0AB465EA646D12AE9B63879@rela= y.walmart.com> wrote:

Hel= lo Warren,


We do stand by our customers and always aim to = honor our listings accurately. In this particular case, the original listin= g unfortunately caused confusion, and for that, we sincerely apologize. How= ever, sending out four blinds for the price of one would result in a signif= icant loss to the company, which is why we=E2=80=99ve taken immediate steps= to correct the listing to prevent similar issues going forward.

We g= enuinely appreciate your feedback, as it has helped us address the problem = directly. If there=E2=80=99s anything else we can assist with, please don= =E2=80=99t hesitate to let us know.


Sincerely,
Giselle<= br>Designer Living Customer Service
info@designerliving.com

=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Glad to hear, but if you were truly sincere you / Walmart wo= uld have stood by your listing. 


On Tue, Jul 29, 2025= at 5:29=E2=80=AFPM Designer Living Inc. <s-1C2E0A39C0AB4= 65EA646D12AE9B63879@relay.walmart.com> wrote:

Hello Warren,


We truly apologize for th= e inconvenience. As a result of your feedback, we have corrected our listin= g to prevent this from happening again.


S= incerely,
Giselle
Designer Living Customer Service
info@designerliving.com


=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=


Very confusing , misleading and anyone would think the sa= me. I filed a complaint with Walmart , and I won=E2=80=99t be ordering from= them, or any store where there 3 rd party vendors is Designer Living. = ;


On Tue, Jul 29, 2025 at 12:11=E2=80=AFPM Designer Living= Inc. <s-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.c= om> wrote:

Hello Warren,


I sincerely apologize for the confusion and frustration this= situation has caused.

I understand that the listing indicated a 4 co= unt, and I completely see how that would lead to the expectation of receivi= ng four items, especially given the price. I never intended to insult your = intelligence, and I=E2=80=99m truly sorry if anything came across that way.= That was not my intention at all.

If you would like= to request a return, please follow the steps below:

 

1. Go to your profile or ac= count.

2. Click on "My Purchases.&quo= t;

3. Select the item you wish to return.<= /span>

4. Click on the return button.

 

= If you need any further assistance, please feel free to reach out. I=E2=80= =99d be more than happy to help.

 

 

Sincerely,
Giselle
Designer Living Customer Service
info@= designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


=

It said 4 count. Doesn=E2=80=99t even make sense that it was 79.99. = ; The Walmart associate confirmed that  .  This is what was on th= e website .  4count is self explanatory . I asked you please not insul= t my intelligence.  I will be going back to Walmart on this , but beli= eve you should stand by the advertisement and website. 

Warren L= aw


On Mon, Jul 28, 2025 at 2:12=E2=80=AFPM Designer Living= Inc. <s-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.c= om> wrote:

Hello Warren,


We completely understand the confusion, especially with the = wording in the product listing. However, we=E2=80=99d like to clarify again= that although the description may mention a =E2=80=9C4 count=E2=80=9D in r= eference to product specifications or inclusions, the order placed was for = one blind only, as reflected in your confirmation and packing slip.

W= e truly apologize for any misunderstanding and appreciate your understandin= g. Please don=E2=80=99t hesitate to reach out if you have any further quest= ions.


Sincerely,

Giselle

Designer Living Customer Servic= e

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D




On Mon, Jul 28, 2025 at 10:55=E2=80=AFAM Warren Law <wlaw418.wl@gmail.com> wrote:=

It clearly states 4 c= ount.  Please send the other 3. 

Thank you 


=

On Mon, Jul 28, 2025 at 10:51=E2=80=AFAM info@designerliving.com <s-1C2E0A39C0AB465EA646D12AE9B63879@relay.walmart.com> wrote:=

You have a message from Designer = Living Inc. - Walmart.com  



S= ales Order Id:  200013354262679

Item:   Madison Park Indoor Light Filtering Roman Shade 27x64 Bamboo Natura= l Ash Window Blind, Size: 27" x 64", Actual Color: Off-White

<= p>


Hello Warren,


Thank you for reachi= ng out.

We have reviewed your order, and while the delivery has been = marked as completed, we want to clarify that the product ordered includes o= nly one blind, not a set of four. 

We understand this may have c= aused some confusion, and we truly apologize for any misunderstanding. If y= ou intended to order multiple blinds, you would need to select the desired = quantity at checkout.


Sincerely,

Giselle

Designer Living= Customer Service

<= a href=3D"mailto:info@designerliving.com" title=3D"blocked::mailto:info@des= ignerliving.com" target=3D"_blank">info@designerliving.= com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer L= iving Inc. 


** THIS IS AN ESCALATION **


This is Walmart Customer Care, contacting you on behalf of the customer= for the order below. The customer is receiving a copy of this message.

=


Customer Name: Warren  Law

= Customer Order Number: 200013354262679

= Purchase Order No: 109019549824112

Reason for = Contact:  Damaged/Missing Parts/Not Received

I= tem name/number:   Madison Park Indoor Light Filtering Roman = Shade 27x64 Bamboo Natural Ash Window Blind, Size: 27" x 64", Act= ual Color: Off-White/1590538288

Agent message: &nbs= p; the order is marked as delivered and in the descriptions it says that th= ere is blind count 4 and the customer receive only one so the customer is m= issing 3 of the blinds and she wants it to be delivered to her at her door = step |



What you need to do now:

1. Reply to this message to contact the customer, and do so within = 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team<= /p>


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