Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref 20250725003430385
From: Warren Law <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 28 Jul 2025 17:28:03 +0000

On Mon, Jul 28, 2025 at 10:55 AM Warren Law <[email-masked]> wrote:

It clearly states 4 count.  Please send the other 3.

Thank you

On Mon, Jul 28, 2025 at 10:51 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200013354262679

Item:   Madison Park Indoor Light Filtering Roman Shade 27x64 Bamboo Natural Ash Window Blind, Size: 27" x 64", Actual Color: Off-White

Hello Warren,

Thank you for reaching out.

We have reviewed your order, and while the delivery has been marked as completed, we want to clarify that the product ordered includes only one blind, not a set of four.

We understand this may have caused some confusion, and we truly apologize for any misunderstanding. If you intended to order multiple blinds, you would need to select the desired quantity at checkout.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Warren  Law

Customer Order Number: 200013354262679

Purchase Order No: 109019549824112

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Madison Park Indoor Light Filtering Roman Shade 27x64 Bamboo Natural Ash Window Blind, Size: 27" x 64", Actual Color: Off-White/1590538288

Agent message:   the order is marked as delivered and in the descriptions it says that there is blind count 4 and the customer receive only one so the customer is missing 3 of the blinds and she wants it to be delivered to her at her door step |

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team