Subject: Re: RE:Rugs Purchased from Amazon fell apart in wash #Ref 20250726003430400
From: Josh Escarcha <[email-masked]>
To: info <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 28 Jul 2025 15:31:36 +0000

Hello Thomas-

Thank you for reaching out to JLA Home and for providing your purchase information. We’re very sorry to hear about the condition of the bathroom rugs after washing, and we understand how frustrating this experience must have been.

While we always aim to ensure product quality and durability, bathroom textiles are covered under a limited 30-day warranty from the date of purchase. As your purchase was made in February and is now outside that warranty window, we regret that we are unable
to offer a replacement at this time.

Additionally, because the rugs were purchased through Amazon, we are unable to issue refunds or process returns on behalf of third-party retail partners.

Thank you,

Josh

E-Commerce Support Team

[email-masked]

We purchased 2 of your bathroom rugs from Amazon back in February.  The invoice is attached.  We washed them for the first time today.  We followed the washing instructions on the tag exactly.  The rugs disintegrated in the washing
machine.  Our washer is filled with rug fibers in the bottom of the tub.  We are outside of the Amazon return window.  We would like to have the 2 rugs either refunded or replaced.

Thank You,

Thomas Anders

[email-masked]

702-203-6670