Subject: RE: Payment Capture Failed for Designer Living Order D257190CB7
From: Joan Scotto <[email-masked]>
To: Lisa Petros <[email-masked]>, info <[email-masked]>
Cc: Helita Dewitt <[email-masked]>
Date: Wed, 23 Jul 2025 18:59:02 +0000

Thanks.. I will delete email

From: Lisa Petros <[email-masked]>

Sent: Wednesday, July 23, 2025 2:43 PM

To: Joan Scotto <[email-masked]>; info <[email-masked]>

Cc: Helita Dewitt <[email-masked]>

Subject: RE: Payment Capture Failed for Designer Living Order D257190CB7

Hi Joan –

You don’t really have 2 charges.  The first is the authorization that actually failed and was declined by your bank.  That will fall off.  It is not being held by us, but by
your bank.  It’s usually about 7 days for it to fall off.

One of them is the one I did yesterday.  I promise you, we only charged you once and you will only have one that stays on there.  It’s just weird that some banks will hold
for 1 day and some will hold for like 7-10.  It varies.  Here is a screenshot showing we only successfully captured one time (don’t share screenshot because it has our Merchant info):

Lisa Petros

Customer Service Director

E&E Co., Ltd dba JLAHome.

925-583-9301

From: Joan Scotto <[email-masked]>

Sent: Wednesday, July 23, 2025 11:36 AM

To: info <[email-masked]>

Cc: Lisa Petros <[email-masked]>

Subject: RE: Payment Capture Failed for Designer Living Order D257190CB7

I am confused as I have two charges on my credit card for 129.50 now for designer living.

From: info <[email-masked]>

Sent: Wednesday, July 23, 2025 9:55 AM

To: Joan Scotto <[email-masked]>

Subject: Payment Capture Failed for Designer Living Order D257190CB7

Hello Joan-

Thank you for your order with Designer Living.  Unfortunately, your credit card transaction did not capture the full amount of  $129.50.
Please log back into your account and confirm your credit card information such as the: credit card number, CVV code, expiration date, and billing address; or please use a different credit card.

If we do not hear from you within the next 48 business hours, this order will be cancelled, and you will have to place a new order.

If you have already placed a new order, please let us know so we can cancel this existing order.  Thank you.

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]