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Subject: Re: Please contact the customer - Return/Replace - Quality/Performance Issue
 #Ref 20250719003430198
From: Jada Davis <c-839024BBD59A4C2E84B111FEE7253E12@relay.walmart.com>
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MIME-Version: 1.0

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"auto">I tried to return this item at Walmart customer service.&nb=
sp; They told me to&nbsp;contact you because this is a 3rd&nbsp;party selle=
r.&nbsp; I NEED a FedEx shipping label to be able to drop&nbsp;it off to re=
turn this item for a full refund. Please someone help me with this&nbsp;iss=
ue.&nbsp; I continue emailing you with no results on matter.&nbsp;</div><br=
><div class=3D"gmail_quote gmail_quote_container"><div dir=3D"ltr" class=3D=
"gmail_attr">On Mon, Jul 21, 2025, 10:08=E2=80=AFAM <a href=3D"mailto:info@=
designerliving.com">info@designerliving.com</a> &lt;<a href=3D"mailto:s-839=
024BBD59A4C2E84B111FEE7253E12@relay.walmart.com">s-839024BBD59A4C2E84B111FE=
E7253E12@relay.walmart.com</a>&gt; wrote:<br></div><blockquote class=3D"gma=
il_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-lef=
t:1ex"><div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200013363964453</div>
    <div><b> Item: </b>&nbsp; 510 Design Ramsey Embroidered 8-Piece Queen Q=
uilted Comforter Set, Neutral, Bed Size: Queen, Actual Color: Off-White </d=
iv>
    <div><br></div>
    <div><br></div>

<div> <p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-fam=
ily:Arial;font-size:16px">Hello <span>Jada</span>,</span></p><p style=3D"ma=
rgin-top:1px;margin-bottom:1px"><span style=3D"font-family:Arial;font-size:=
16px">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span =
style=3D"font-family:Arial;font-size:16px">Thank you for reaching out!</spa=
n></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-fam=
ily:Arial;font-size:16px">&nbsp;</span></p><p style=3D"margin-top:1px;margi=
n-bottom:1px"><span style=3D"font-family:Arial;font-size:16px">We sincerely=
 apologize that the item you received did not meet your expectations. If yo=
u would like to request a return, please follow the steps below:</span></p>=
<p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:Ar=
ial;font-size:16px">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bott=
om:1px;margin-left:48px"><span style=3D"font-family:Arial;font-size:16px">1=
.&nbsp;</span><span style=3D"font-family:Arial;font-size:16px">Go to your p=
rofile or account.</span></p><p style=3D"margin-top:1px;margin-bottom:1px;m=
argin-left:48px"><span style=3D"font-family:Arial;font-size:16px">2.&nbsp;<=
/span><span style=3D"font-family:Arial;font-size:16px">Click on &quot;My Pu=
rchases.&quot;</span></p><p style=3D"margin-top:1px;margin-bottom:1px;margi=
n-left:48px"><span style=3D"font-family:Arial;font-size:16px">3.&nbsp;</spa=
n><span style=3D"font-family:Arial;font-size:16px">Select the item you wish=
 to return.</span></p><p style=3D"margin-top:1px;margin-bottom:1px;margin-l=
eft:48px"><span style=3D"font-family:Arial;font-size:16px">4.&nbsp;</span><=
span style=3D"font-family:Arial;font-size:16px">Click on the return button.=
</span></p><p style=3D"margin-top:1px;margin-bottom:1px;margin-left:48px"><=
span style=3D"font-family:Arial;font-size:16px">&nbsp;</span></p><p style=
=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:Arial;font=
-size:16px">If you need any further assistance, please feel free to reach o=
ut. I=E2=80=99d be more than happy to help.</span></p><p style=3D"margin-to=
p:1px;margin-bottom:1px"><span style=3D"font-family:Arial;font-size:16px">&=
nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=
=3D"font-family:Arial;font-size:16px">&nbsp;</span></p><p style=3D"margin-t=
op:1px;margin-bottom:1px"><span style=3D"font-family:Arial;font-size:16px">=
Sincerely,</span><span style=3D"font-family:Arial;font-size:16px"><br></spa=
n><span style=3D"font-family:Arial;font-size:16px">Giselle</span><span styl=
e=3D"font-family:Arial;font-size:16px"><br></span><span style=3D"font-famil=
y:Arial;font-size:16px">Designer Living Customer Service</span><span style=
=3D"font-family:Arial;font-size:16px"><br></span><span style=3D"font-family=
:Arial;font-size:16px"><a href=3D"mailto:info@designerliving.com" target=3D=
"_blank" rel=3D"noreferrer">info@designerliving.com</a></span></p><p><br></=
p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D</p><p></p><p>Dear Designer Living Inc.&nbsp;</p><p><br><=
/p><p>** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer=
 Care, contacting you on behalf of the customer for the order below. The cu=
stomer is receiving a copy of this message.</p><p><br></p><p><strong> Custo=
mer Name:</strong>&nbsp;Jada Davis</p><p><strong>Customer Order Number:</st=
rong>&nbsp;200013363964453</p><p><strong>Purchase Order No:</strong>&nbsp;1=
09019444708027</p><p><strong> Reason for Contact: </strong>&nbsp;Return/Rep=
lace - Quality/Performance Issue</p><p><strong> Item name/number: </strong>=
&nbsp; 510 Design Ramsey Embroidered 8-Piece Queen Quilted Comforter Set, N=
eutral, Bed Size: Queen, Actual Color: Off-White/359857183</p><p><strong> A=
gent message: </strong>&nbsp; Please send the customer a return label as so=
on as possible. Thank you.</p><p><br></p><p><br></p><p><strong>What you nee=
d to do now:</strong></p><p>1. Reply to this message to contact the custome=
r, and do so within 48 hours, per the guidelines outlined in the <a href=3D=
"https://sellerhelp.walmart.com/s/guide?article=3D000006402#Customer_Servic=
e_Requirements" target=3D"_blank" rel=3D"noreferrer">Marketplace Seller Cus=
tomer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwc=
zEFqxCAUBuDTxGXwPf-X6MLFJLVQmEVpT2CimQoZB2xI6e1LZ_etvuTjZgZklT2Nwk60QNSXtwZ=
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AD__zFvOBk"></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walma=
rt.com/o/eJwczEtO9DAMAODTNMvKduymWWQxzZ9fYoFAPA7g5sEUtUWqyiA4PRIX-ErQZgeupg=
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9hJfn18e7tOTuQX6DQAA__8SeDmL">
</blockquote></div>
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