Subject: Reminder: Upcoming Change: Shipping Dimensions Will Be Required Starting September 5
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Tue, 22 Jul 2025 11:06:15 -0400 (EDT)

Email from Macy's Inc. Shipping dimensions will be required for all new product submissions starting September 5—learn what’s changing and how to prepare.   Dear Macy's Marketplace Seller,     As Macy’s continues working to ensure the best possible experience for both our sellers and our customers, we will be updating our shipping dimension attributes to be required across all product submissions. When is this happening?   The fields will become required on Friday, September 5th, 2025.   What does this mean for you?   Starting September 5, any new product submissions must include all required shipping dimension attributes. Products missing these attributes will be placed in an invalid state and will not be reviewed or published to the website. Already-approved products that include these fields require no action. Already-approved products that are missing these fields must be updated before September 5. Note: Updating these fields will not return the product to the review queue. If these attributes are not added by September 5, the product will be moved into an invalid state. This will not remove the product from the site, but will block any content updates (e.g., title, image, bullet updates) from syncing to macys.com via Mirakl.   How do I add these attributes to my product?   In your aggregator system or product content file, add values to the following shipping dimension fields in your template. Important: Use only numeric values (up to the first decimal). Do not include the unit of measure in the field. Shipping Height – Height of package, top to bottom (inches) Shipping Length – Length of package, end to end (inches) Shipping Width – Width/depth of package, front to back (inches) Shipping Weight – Weight of the single box, as shipped (pounds) Things to Know:  If your item ships in multiple boxes: Enter the dimensions of the largest box (Height, Length, Width) Enter the combined weight of all boxes (Shipping Weight) Units of measure: Dimensions will automatically be interpreted as inches Weight will automatically be interpreted as pounds If you use a different unit, convert to inches or pounds before submitting Be accurate when entering shipping weight and dimensions. UPS may audit and correct inaccurate shipping weights, and charges may apply. While UPS typically does not adjust shipments under 3 lbs, all items—regardless of weight—should reflect their true packaged weight to avoid delays, additional charges, or compliance issues. Entering an estimated or placeholder value (such as 3 lbs) may result in unnecessary fees. For most apparel (shipped in poly bags or similar flexible packaging): Use the actual shipping weight Dimensions may be entered as 1 for each field if actual poly bag dimensions are not available Example: Shipping Height: 1 Shipping Length: 1 Shipping Width: 1 Shipping Weight: 3 Submit the updated file back into the Mirakl system along with other product data. Do not upload the shipping attributes as a standalone file.   Why is this update being made?  This update ensures: You are charged accurate shipping rates for orders and returns You avoid unnecessary UPS fees Previously, blank fields defaulted to 3 lbs., which may have caused overcharging. Similarly, if submitted weights are too low, UPS will update the shipment and charge a correction fee. Accurate dimensions also help Macy’s better identify and flag LTL (less-than-truckload) shipments, minimizing fulfillment or return complications for sellers and customers alike.   Will these dimensions show online?  Currently, shipping dimensions do not appear on the Macy’s website. Certain categories (e.g., furniture, fitness equipment, LTL) may choose to display them in the future, but this is not standard practice today. Need Help? For additional information, visit: Updating Shipping Weights & Dimensions  If you have questions or run into issues, please reach out to our team via the Seller Help Center. We’re happy to support you.   Thank you,   Macy’s Marketplace Team    Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice