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Subject: Re: Please contact the customer - Damaged/Missing Parts/Not Received #Ref
 20250715003430120
From: Sonya Wheeler <c-26CEAA3A4FF54A4BAD0D69827FC7EA93@relay.walmart.com>
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MIME-Version: 1.0

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"auto">I still have not received my order. I still need the sheets=
. Can you issue a replacement?</div><br><div class=3D"gmail_quote gmail_quo=
te_container"><div dir=3D"ltr" class=3D"gmail_attr">On Wed, Jul 16, 2025, 1=
0:27=E2=80=AFAM <a href=3D"mailto:info@designerliving.com">info@designerliv=
ing.com</a> &lt;<a href=3D"mailto:s-26CEAA3A4FF54A4BAD0D69827FC7EA93@relay.=
walmart.com">s-26CEAA3A4FF54A4BAD0D69827FC7EA93@relay.walmart.com</a>&gt; w=
rote:<br></div><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex=
;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr">
    <div> You have a message from Designer Living Inc. - Walmart.com &nbsp;=
</div>
    <div><br></div>
    <hr>
    <div><br></div>
    <div><b> Sales Order Id: </b>&nbsp;200013335703933</div>
    <div><b> Item: </b>&nbsp; Intelligent Design Full/Queen Shaggy Faux Com=
forter Set, Long Fur Wave Spring Comforter Bedding Set, 3-Piece Warm Bed Se=
t with Pillow Sham, Black/White, Bed Size: Full/Queen, Actual Color: Black/=
White </div>
    <div><br></div>
    <div><br></div>

<div> <p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-fam=
ily:Arial;font-size:16px">Hello <span>Sonya</span>,</span></p><p style=3D"m=
argin-top:1px;margin-bottom:1px"><span style=3D"font-family:Arial;font-size=
:16px">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span=
 style=3D"font-family:Arial;font-size:16px">Thank you for reaching out.</sp=
an></p><p style=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-fa=
mily:Arial;font-size:16px">&nbsp;</span></p><p style=3D"margin-top:1px;marg=
in-bottom:1px"><span style=3D"font-family:Arial;font-size:16px">We wanted t=
o let you know that, according to FedEx, your package is expected to arrive=
 on July 17, 2025.</span></p><p style=3D"margin-top:1px;margin-bottom:1px">=
<span style=3D"font-family:Arial;font-size:16px">&nbsp;</span></p><p style=
=3D"margin-top:1px;margin-bottom:1px"><span style=3D"font-family:Arial;font=
-size:16px">If you have any further concerns, please don't hesitate to let =
us know.</span></p><p style=3D"margin-top:1px;margin-bottom:1px"><span styl=
e=3D"font-family:Arial;font-size:16px">&nbsp;</span></p><p style=3D"margin-=
top:1px;margin-bottom:1px"><span style=3D"font-family:Arial;font-size:16px"=
>&nbsp;</span></p><p><span style=3D"font-family:Arial;font-size:16px">Since=
rely,</span><span style=3D"font-family:Arial;font-size:16px"><br></span><sp=
an style=3D"font-family:Arial;font-size:16px">Giselle</span><span style=3D"=
font-family:Arial;font-size:16px"><br></span><span style=3D"font-family:Ari=
al;font-size:16px">Designer Living Customer Service</span><span style=3D"fo=
nt-family:Arial;font-size:16px"><br></span><span style=3D"font-family:Arial=
;font-size:16px"><a href=3D"mailto:info@designerliving.com" target=3D"_blan=
k" rel=3D"noreferrer">info@designerliving.com</a></span></p><p><br></p><p>=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D</p><p></p><p>Dear Designer Living Inc.&nbsp;</p><p><br></p><p>=
** THIS IS AN ESCALATION **</p><p><br></p><p>This is Walmart Customer Care,=
 contacting you on behalf of the customer for the order below. The customer=
 is receiving a copy of this message.</p><p><br></p><p><strong> Customer Na=
me:</strong>&nbsp;Sonya Wheeler</p><p><strong>Customer Order Number:</stron=
g>&nbsp;200013335703933</p><p><strong>Purchase Order No:</strong>&nbsp;1090=
19342184560</p><p><strong> Reason for Contact: </strong>&nbsp;Damaged/Missi=
ng Parts/Not Received</p><p><strong> Item name/number: </strong>&nbsp; Inte=
lligent Design Full/Queen Shaggy Faux Comforter Set, Long Fur Wave Spring C=
omforter Bedding Set, 3-Piece Warm Bed Set with Pillow Sham, Black/White, B=
ed Size: Full/Queen, Actual Color: Black/White/5208693169</p><p><strong> Ag=
ent message: </strong>&nbsp; Dear seller system says that the order was del=
ivered but they have not received it so contact the costumer as soon as pos=
sible</p><p><br></p><p><br></p><p><strong>What you need to do now:</strong>=
</p><p>1. Reply to this message to contact the customer, and do so within 4=
8 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.w=
almart.com/s/guide?article=3D000006402#Customer_Service_Requirements" targe=
t=3D"_blank" rel=3D"noreferrer">Marketplace Seller Customer Care Requiremen=
ts.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</p><p><br></p><p><br></p><p>Th=
ank you,&nbsp;<br> Your Walmart Customer Care Team</p><p><br></p><p><img wi=
dth=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com/o/eJwc=
zFFqwzAMANDTxJ9BUWQp_vCH5yYw6MfYTuDYSmdIXchCx24_6AVe8WkbmdSoH8QiIzOT-faSrRS=
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wAA___8RjnA"></p> </div>
<div><br></div>
<hr>
<div><br></div>
<div>Walmart Customer Service Team</div>
    <br>
</div><img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walma=
rt.com/o/eJwczEtq9DAMAODTxMsgS7ZsL7zw70ngX5SWPg6g8aM1JFPIhJbevtALfDVKJzZNta=
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</blockquote></div>
<img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walmart.com=
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