Subject: Reminder: Update: MShip Rate Card Now Includes Zone-Based Fees
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Tue, 15 Jul 2025 11:09:44 -0400 (EDT)

Email from Macy's Inc. Access return tracking details more easily with Mirakl’s new optional return module. Learn how to test and integrate before launch.   Dear Sellers, We’d like to inform you that Macy’s Marketplace will activate the official Mirakl Return Module in the Mirakl Production environment on July 31st. What’s Changing? The new return module developed by Mirakl consists of two main components: Retrieving Return Details (e.g., return tracking number) Confirming Return Conformity (i.e., validating the return and initiating refunds) At this time, only the first component—retrieving return details—is supported. The second component, although visible in the Mirakl interface, is not integrated with Macy’s internal order management system and cannot be used to validate returns or issue refunds. This module is being offered as an optional tool to simplify access to return details, which are currently only available through the “Return Initiated” Mirakl messages. It is particularly useful for sellers who prefer to pull return information via API. Please note: The existing return process using “Return Initiated” messages and incident management will remain active and unchanged. What You Should Do: If you’re interested in a direct API integration: Test before using in production. The return module will be available in our Preproduction (sandbox) environment starting July 21st. Ensure you have access, or request it through a support ticket. Submit a support ticket in our Seller Help Center under Change or Develop your Integration with Mirakl > Integrate a Specific Feature via Direct API. Prepare in advance. Review the API documentation and reference library—specifically the RT11 endpoint—in the Mirakl Help Center (accessible via the “?” icon in your Mirakl back office). If you are not pursuing a direct API integration: You may still use the return module for easier visibility of return details within Mirakl. Alternatively, continue to use the current (soon-to-be legacy) system via Mirakl messages or API. In all cases: Continue processing refunds and resolving incidents as you currently do. This workflow remains unchanged. What You Should NOT Do:  Do NOT use the return module to replace your current refund or incident workflow. Refunds will not be processed through the return module. Do NOT integrate the return module directly in Production without first testing it in Preproduction and coordinating with our support team. If you have any questions or need assistance, please open a case via the Seller Help Center under Change or Develop your Integration with Mirakl > Integrate a Specific Feature via Direct API. Thank you, The Macy’s Marketplace Team   Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice