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From: Nancy Morris <nancylmor@gmail.com>
Date: Wed, 25 Jun 2025 09:11:27 -0700
Message-ID: <CAHu==y4PzvdPmAKMbtr7bmNGP2Mgw_g3-J1xRFJd2FAuYawefQ@mail.gmail.com>
Subject: Purchase order #579426057
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MIME-Version: 1.0

--0000000000002dacad063867b3b0
Content-Type: text/plain; charset="UTF-8"

I purchased your Caymus Rectangular Soft Close Storage Bench on the Wayfair
website on March 26th (purchase order #579426057). The bench is advertised
as holding up to 400 pounds. My husband weighs 170 and the bench has
already cracked where he sat and is sagging. There is a one year
manufacturer's warranty and Wayfair told me to contact you for replacement
or refund. I tried calling your customer service number, but was on hold
for quite a while and no one answered.

Please let me know if you need any more information.

My number is 805-300-7050

Nancy Morris

--0000000000002dacad063867b3b0
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"ltr"><div id=3D"gmail-:n1" class=3D"gmail-Am gmail-aiL gmail-Al e=
ditable gmail-LW-avf gmail-tS-tW gmail-tS-tY" aria-label=3D"Message Body" r=
ole=3D"textbox" aria-multiline=3D"true" tabindex=3D"1" style=3D"direction:l=
tr;min-height:445px" aria-controls=3D":s7" aria-expanded=3D"false">I purcha=
sed your&nbsp;<span style=3D"color:rgb(85,85,85);font-family:&quot;Lato Reg=
ular&quot;,sans-serif;letter-spacing:0.5px">Caymus Rectangular Soft Close S=
torage Bench on the Wayfair website on March 26th (purchase order #57942605=
7). The bench is advertised as holding up to 400 pounds. My husband weighs =
170 and the bench has already cracked where he sat and is sagging. There is=
 a one year manufacturer's warranty and Wayfair told me to contact you for =
replacement or refund. I tried calling your customer service number, but wa=
s on hold for quite a while and no one answered.</span><div><span style=3D"=
color:rgb(85,85,85);font-family:&quot;Lato Regular&quot;,sans-serif;letter-=
spacing:0.5px"><br></span></div><div><span style=3D"color:rgb(85,85,85);fon=
t-family:&quot;Lato Regular&quot;,sans-serif;letter-spacing:0.5px">Please l=
et me know if you need any more&nbsp;information.</span></div><div><span st=
yle=3D"color:rgb(85,85,85);font-family:&quot;Lato Regular&quot;,sans-serif;=
letter-spacing:0.5px"><br></span></div><div><span style=3D"color:rgb(85,85,=
85);font-family:&quot;Lato Regular&quot;,sans-serif;letter-spacing:0.5px">M=
y number is 805-300-7050</span></div><div><span style=3D"color:rgb(85,85,85=
);font-family:&quot;Lato Regular&quot;,sans-serif;letter-spacing:0.5px"><br=
></span></div><div><span style=3D"color:rgb(85,85,85);font-family:&quot;Lat=
o Regular&quot;,sans-serif;letter-spacing:0.5px">Nancy Morris</span></div><=
/div></div>

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