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From: Nancy Morris <nancylmor@gmail.com>
Date: Wed, 25 Jun 2025 09:07:47 -0700
Message-ID: <CAHu==y6FzNo8EmMDLNcAb2i88fDT+QdWV5DCkpObpYowi68uxw@mail.gmail.com>
Subject: PO# 579426057
To: info@designerliving.com
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MIME-Version: 1.0

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Content-Type: text/plain; charset="UTF-8"

I purchased your Caymus Rectangular Soft Close Storage Bench on the Wayfair
website on March 26th (purchase order #579426057). The bench is advertised
as holding up to 400 pounds. My husband weighs 170 and the bench has
already cracked where he sat and is sagging. There is a one year
manufacturer's warranty and Wayfair told me to contact you for replacement
or refund. I tried calling your customer service number, but was on hold
for quite a while and no one answered.

Please let me know if you need anymore information.

My number is 805-300-7050

Nancy Morris

--0000000000000b6e49063867a645
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"ltr">I purchased your&nbsp;<span style=3D"color:rgb(85,85,85);fon=
t-family:&quot;Lato Regular&quot;,sans-serif;letter-spacing:0.5px">Caymus R=
ectangular Soft Close Storage Bench on the Wayfair website on March 26th (p=
urchase order #579426057). The bench is advertised as holding up to 400 pou=
nds. My husband weighs 170 and the bench has already cracked where he sat a=
nd is sagging. There is a one year manufacturer's warranty and Wayfair told=
 me to contact you for replacement or refund. I tried calling your customer=
 service number, but was on hold for quite a while and no one answered.</sp=
an><div><span style=3D"color:rgb(85,85,85);font-family:&quot;Lato Regular&q=
uot;,sans-serif;letter-spacing:0.5px"><br></span></div><div><span style=3D"=
color:rgb(85,85,85);font-family:&quot;Lato Regular&quot;,sans-serif;letter-=
spacing:0.5px">Please let me know if you need anymore&nbsp;information.</sp=
an></div><div><span style=3D"color:rgb(85,85,85);font-family:&quot;Lato Reg=
ular&quot;,sans-serif;letter-spacing:0.5px"><br></span></div><div><span sty=
le=3D"color:rgb(85,85,85);font-family:&quot;Lato Regular&quot;,sans-serif;l=
etter-spacing:0.5px">My number is 805-300-7050</span></div><div><span style=
=3D"color:rgb(85,85,85);font-family:&quot;Lato Regular&quot;,sans-serif;let=
ter-spacing:0.5px"><br></span></div><div><span style=3D"color:rgb(85,85,85)=
;font-family:&quot;Lato Regular&quot;,sans-serif;letter-spacing:0.5px">Nanc=
y Morris</span></div></div>

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