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charset="utf-8" Content-Transfer-Encoding: quoted-printable Email from Macy's Inc. Your Click to Deliver average exceeds 5 days =E2=80= =94 here=E2=80=99s how to get back on track. =E2=80=8A Dear Marketplace Sel= ler, We are reaching out regarding your Click to Deliver performance. Click= to Deliver is defined as the number of days it takes for a customer to rec= eive their package=E2=80=94from the day the order is placed to the day it a= rrives at their doorstep. As you know, customer satisfaction is critical fo= r success. Customers expect fast shipping, and we want to ensure our seller= s are delivering on that expectation. Our expectation is that orders are sh= ipped within 2 business days (48 hours) and arrive to customers within 5 ca= lendar days or less from the order creation date. This metric is reviewed a= s an average, as we understand some sellers do not ship on weekends or holi= days. Improving this performance helps build customer trust, reduce support= cases, minimize friction caused by late shipments, and ultimately improve = NPS and CSAT scores. For the month of May, your account was identified as d= elivering orders in an average of 6=E2=80=937 days. We are sharing this inf= ormation so that you can take action and work toward improving your Click t= o Deliver average to 5 calendar days or less. We will continue monitoring t= his metric monthly. Failure to improve may result in the suspension of your= shop. With the rollout of Macy=E2=80=99s Marketplace Seller Success Center= , you now have enhanced access to your fulfillment performance. Please ensu= re you are monitoring your metrics regularly. You can find your Click to De= liver performance under the "Average Days to Arrival" metric. As a reminder= , below is what was shared in our recent update: Macy=E2=80=99s Seller Succ= ess Center: https://sell.macys.com/sellerhub You can find your fulfillment = performance under the Orders tab titled =E2=80=9CFulfillment & Delivery Per= formance.=E2=80=9D This page offers a detailed view of your shipping metric= s over the past 3 months. Key features include: On-Time Fulfillment Valid T= racking Rate Average Days to Arrival % of Parcel Orders Delivered Within 5 = Days Clicking =E2=80=9CView Details=E2=80=9D provides in-depth views of Par= cel or LTL orders for further analysis. We appreciate your partnership in h= elping to improve the overall customer experience, satisfaction, and trust = that Macy=E2=80=99s strives to deliver. Thank you, Macy=E2=80=99s Seller Su= ccess Team =E2=80=8A Macy's Inc. | 151 West 34th Street | New York, NY 1000= 1 US Unsubscribe | Update Profile | Constant Contact Data Notice ------=_Part_1390881154_1706638510.1750459786803 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Email from Macy's Inc.
Your Click to Deliver average exceeds 5 da= ys =E2=80=94 here=E2=80=99s how to get back on track.
3D""=
=
=E2=80=8A<= /div>
3D""
<= img alt=3D"" width=3D"5" height=3D"1" border=3D"0" hspace=3D"0" vspace=3D"0= " src=3D"https://imgssl.constantcontact.com/letters/images/1101116784221/S.= gif" style=3D"display: block; height: 1px; width: 5px;">

Dear Marketplace Seller,


We are reaching out regarding= your Click to Deliver performance. Click to Deliver is defined = as the number of days it takes for a customer to receive their package=E2= =80=94from the day the order is placed to the day it arrives= at their doorstep.=20

As you know, c= ustomer satisfaction is critical for success. Customers expect f= ast shipping, and we want to ensure our sellers are delivering on that expectat= ion.=20

Our expectation is that orders are shipped within 2 business days (48 hours) and arrive t= o customers within 5 calendar days or less from the order creation date. This m= etric is reviewed as an average, as we understand some sellers do not ship = on weekends or holidays. Improving this performance helps bu= ild customer trust, reduce support cases, minimize friction caused by late = shipments, and ultimately improve NPS and CSAT scores.=20

For the month of May, your ac= count was identified as delivering orders in an average of 6= =E2=80=937 days. We are sharing this information so that you can take action an= d work toward improving your Click to Deliver average to 5 = calendar days or less. We will continue monitoring this metric monthly. = Failure to improve may result in the suspension of your shop.=20

With the rollout of Macy=E2= =80=99s Marketplace Seller Success Center<= span style=3D"font-family: "Open Sans", sans-serif;">, you now ha= ve enhanced access to your fulfillment performance. Please ensure you are m= onitoring your metrics regularly. You can find your Click to Deliver perfor= mance under the "Average Days to Arrival" metric. As a= reminder, below is what was shared in our recent update:=20

Macy=E2=80= =99s Seller Success Center: https://sell.macys.com/sellerhub =20

You can find your fulfillment= performance under the Orders tab titled =E2=80=9CFulfillment & Delivery Performance.=E2=80=9D This page offers a detailed v= iew of your shipping metrics over the past 3 months.

Key features = include:

  • On-Time Fulfillment=
  • Valid Tracking Rate=
  • Average Days to Arrival
  • % of Parcel Orders Deliver= ed Within 5 Days=20

Clicking =E2=80=9CView Details=E2=80=9D provides in-depth views of Parcel or LTL orders for f= urther analysis.

We appreciate your partnershi= p in helping to improve the overall customer experience, satisfaction, and = trust that Macy=E2=80=99s strives to deliver.=20

Thank you,

Macy=E2=80= =99s Seller Success Team
=E2=80=8A
<= td class=3D"shell_width-cell" style=3D"padding: 0px 10px;" align=3D"center"= valign=3D"top">
=
<= /tr>

Macy's Inc. | 151 West 34th St= reet | New York, NY 10001 US

Unsubscribe | Update Profile | <= /span>Constant Contact D= ata Notice

3D"Constant
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