Subject: Action Needed: Improve Your Click to Deliver Performance
From: Macy's Marketplace Team <[email-masked]>
To: [email-masked]
Date: Fri, 20 Jun 2025 18:49:46 -0400 (EDT)

Email from Macy's Inc. Your Click to Deliver average exceeds 5 days — here’s how to get back on track.   Dear Marketplace Seller, We are reaching out regarding your Click to Deliver performance. Click to Deliver is defined as the number of days it takes for a customer to receive their package—from the day the order is placed to the day it arrives at their doorstep. As you know, customer satisfaction is critical for success. Customers expect fast shipping, and we want to ensure our sellers are delivering on that expectation. Our expectation is that orders are shipped within 2 business days (48 hours) and arrive to customers within 5 calendar days or less from the order creation date. This metric is reviewed as an average, as we understand some sellers do not ship on weekends or holidays. Improving this performance helps build customer trust, reduce support cases, minimize friction caused by late shipments, and ultimately improve NPS and CSAT scores. For the month of May, your account was identified as delivering orders in an average of 6–7 days. We are sharing this information so that you can take action and work toward improving your Click to Deliver average to 5 calendar days or less. We will continue monitoring this metric monthly. Failure to improve may result in the suspension of your shop. With the rollout of Macy’s Marketplace Seller Success Center, you now have enhanced access to your fulfillment performance. Please ensure you are monitoring your metrics regularly. You can find your Click to Deliver performance under the "Average Days to Arrival" metric. As a reminder, below is what was shared in our recent update: Macy’s Seller Success Center: https://sell.macys.com/sellerhub You can find your fulfillment performance under the Orders tab titled “Fulfillment & Delivery Performance.” This page offers a detailed view of your shipping metrics over the past 3 months. Key features include: On-Time Fulfillment Valid Tracking Rate Average Days to Arrival % of Parcel Orders Delivered Within 5 Days Clicking “View Details” provides in-depth views of Parcel or LTL orders for further analysis. We appreciate your partnership in helping to improve the overall customer experience, satisfaction, and trust that Macy’s strives to deliver. Thank you, Macy’s Seller Success Team   Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice