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Thu, 19 Jun 2025 16:21:46 -0700 (PDT) Return-Path: ssrahm07@gmail.com Received: from smtpclient.apple ([2600:6c60:1000:151:1c95:e7d9:1cf7:1e11]) by smtp.gmail.com with ESMTPSA id 00721157ae682-712c4a238e7sm2059477b3.47.2025.06.19.16.21.45 for (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Thu, 19 Jun 2025 16:21:45 -0700 (PDT) Content-Type: multipart/alternative; boundary="Apple-Mail-0D414891-AF5A-45D3-9B6B-3D44B135BC38" Content-Transfer-Encoding: 7bit From: Sharon Rahm Subject: Re: Return for Order D2561608A3 #Ref 20250619003229598 Date: Thu, 19 Jun 2025 19:21:35 -0400 Message-Id: <422B6B0D-20A3-416E-A15D-9010F331F7BB@gmail.com> References: In-Reply-To: To: info@designerliving.com X-Mailer: iPhone Mail (22F76) X-MS-Exchange-Organization-ExpirationStartTime: 19 Jun 2025 23:21:47.7109 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: fb832816-8fd9-47c0-318f-08ddaf88101b X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: DS3PEPF000099D5:EE_|CH3PR06MB9435:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: DS3PEPF000099D5.namprd04.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: fb832816-8fd9-47c0-318f-08ddaf88101b X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|30052699003|7093399015|42042699003|4076899003|8096899003|7053199007; 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charset="utf-8" Content-Transfer-Encoding: quoted-printable Please let me know when the refund is processed. Thank you for your help. Sharon Rahm Sent from my iPhone > On Jun 19, 2025, at 5:42=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF > You don't need to send back the item to avoid any inconvenience. >=20 >=20 >=20 > Sincerely, > Giselle > Designer Living Customer Service > info@designerliving.com >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > Please forward a return label. >=20 > Sent from my iPhone >=20 >=20 >=20 > On Jun 19, 2025, at 3:39=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello Sharon, >=20 >=20 >=20 > I=E2=80=99ll go ahead and forward this to our management team so they can r= eview and process your refund request. Once it's completed, I=E2=80=99ll be s= ure to update you. >=20 >=20 >=20 > Thank you for your patience and understanding! >=20 >=20 >=20 > Sincerely, > Giselle > Designer Living Customer Service > info@designerliving.com > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > I don=E2=80=99t have much confidence in this product and believe that eve= n a replacement may do the same thing. Please proceed with return/refund. >=20 >=20 >=20 > Sharon Rahm=20 >=20 > Sent from my iPhone >=20 >=20 >=20 > On Jun 19, 2025, at 2:31=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello Sharon, >=20 >=20 >=20 > Thank you for sending the photo. >=20 >=20 >=20 > We=E2=80=99d be more than happy to send a replacement to the address you p= rovided. Please let us know if you would like to proceed. >=20 >=20 >=20 > Sincerely, > Giselle > Designer Living Customer Service > info@designerliving.com >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 >=20 >=20 > Sent from my iPad >=20 >=20 >=20 > On Jun 19, 2025, at 1:11=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello Sharon, > =20 > We sincerely apologize for the damaged item you received. To assist you fu= rther, could you please provide a photo of the item? This will help us inves= tigate the matter promptly. > =20 > Thank you for your understanding. > =20 > =20 > Sincerely, > Giselle > Designer Living Customer Service > info@designerliving.com >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > My shipping address is: >=20 > 3214 Fenchurch Ln >=20 > Denver NC. 28037 >=20 >=20 >=20 > Sharon Rahm=20 >=20 > Sent from my iPhone >=20 >=20 >=20 > On Jun 19, 2025, at 12:12=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello - >=20 >=20 >=20 > May you confirm your shipping address? >=20 >=20 >=20 > Thanks >=20 >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > This morning I received my order however it is damaged with threads pulled= out. How can I return? >=20 > Sharon Rahm > Sent from my iPad --Apple-Mail-0D414891-AF5A-45D3-9B6B-3D44B135BC38 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Please let me know when the refund is processed. Th= ank you for your help.

Sharon Rahm
Sent from my iPhone

On Jun 19, 2025, at 5:42=E2=80=AFPM, inf= o@designerliving.com wrote:

=EF=BB=BF

You don't need to send back the item to avoid any inconvenience.

<= br>

Sincerely,
Giselle
<= /span>Designer Living Cus= tomer Service
<= /span>info@designerliving= .com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Please forward a return la= bel.

Sent from my iPhone


On Jun 19, 202= 5, at 3:39=E2=80=AFPM, info@designerliving.com wrote:

<= blockquote>

=EF=BB=BF

Hello Sharon,


I=E2=80=99ll g= o ahead and forward this to our management team so they can review and proc= ess your refund request. Once it's completed, I=E2=80=99ll be sure to updat= e you.


Thank you for your patience and understanding!

<= p>

Sincerely,
GiselleDesigner Living = Customer Serviceinfo@designerliv= ing.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I don=E2=80=99t have much confidenc= e in this product and  believe that even a replacement may do the same= thing. Please proceed with return/refund.


Sharon Rahm&nbs= p;

Sent from my iPhone


On Jun 19, 2025,= at 2:31=E2=80=AFPM, info@designerliving.com wrote:

=EF=BB=BF

Hello Sharon,


Thank you for se= nding the photo.


We=E2=80=99d be more than happy to send a= replacement to the address you provided. Please let us know if you would l= ike to proceed.


Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Sent from my iPad3D"image0.jpeg"


<= /p>

On Jun 19, 2025, at 1:11=E2=80=AFPM, info@designerliving.com= wrote:

=EF=BB=BF

Hello Sharon,

 

We sincerely apologize for the damaged item you= received. To assist you further, could you please provide a photo of the i= tem? This will help us investigate the matter promptly.

 

Thank you for your under= standing.

 

 

S= incerely,
Giselle
Designer Living Customer Service
info@designerliving.com

=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D

My shipping address is:

3214 Fenchurch Ln

Denver NC. = 28037


Sharon Rahm 

Sent from my iPhone

<= p>

On Jun 19, 2025, at 12:12=E2=80=AFPM, info@designerli= ving.com wrote:

=EF=BB=BF

Hello -<= /p>


May you confirm your shipping address?


Th= anks


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

This morning I received my order= however it is damaged with threads pulled out. How can I return?

Sh= aron Rahm
Sent from my iPad

= --Apple-Mail-0D414891-AF5A-45D3-9B6B-3D44B135BC38--