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Thu, 19 Jun 2025 11:36:09 -0700 (PDT) Return-Path: ssrahm07@gmail.com Received: from smtpclient.apple ([2600:6c60:1000:151:1c95:e7d9:1cf7:1e11]) by smtp.gmail.com with ESMTPSA id 3f1490d57ef6-e842ac5c538sm146264276.33.2025.06.19.11.36.09 for (version=TLS1_3 cipher=TLS_AES_128_GCM_SHA256 bits=128/128); Thu, 19 Jun 2025 11:36:09 -0700 (PDT) Content-Type: multipart/alternative; boundary="Apple-Mail-ECFD3EB7-8AF1-46BF-9ADA-122C02771E57" Content-Transfer-Encoding: 7bit From: Sharon Rahm Subject: Re: Return for Order D2561608A3 #Ref 20250619003229598 Date: Thu, 19 Jun 2025 14:35:58 -0400 Message-Id: <18C3FF0B-3ECC-46E7-BCCE-B955A5B49994@gmail.com> References: In-Reply-To: To: info@designerliving.com X-Mailer: iPhone Mail (22F76) X-MS-Exchange-Organization-ExpirationStartTime: 19 Jun 2025 18:36:11.0571 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 12c65754-d224-4dca-5644-08ddaf6029dd X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: SJ1PEPF00002323:EE_|BY5PR06MB6579:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: SJ1PEPF00002323.namprd03.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 12c65754-d224-4dca-5644-08ddaf6029dd X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|7093399015|7053199007|8096899003|4076899003; 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charset="utf-8" Content-Transfer-Encoding: quoted-printable I don=E2=80=99t have much confidence in this product and believe that even a= replacement may do the same thing. Please proceed with return/refund. Sharon Rahm=20 Sent from my iPhone > On Jun 19, 2025, at 2:31=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF > Hello Sharon, >=20 >=20 >=20 > Thank you for sending the photo. >=20 >=20 >=20 > We=E2=80=99d be more than happy to send a replacement to the address you p= rovided. Please let us know if you would like to proceed. >=20 >=20 >=20 > Sincerely, > Giselle > Designer Living Customer Service > info@designerliving.com >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 >=20 >=20 > Sent from my iPad >=20 >=20 >=20 > On Jun 19, 2025, at 1:11=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello Sharon, > =20 > We sincerely apologize for the damaged item you received. To assist you fu= rther, could you please provide a photo of the item? This will help us inves= tigate the matter promptly. > =20 > Thank you for your understanding. > =20 > =20 > Sincerely, > Giselle > Designer Living Customer Service > info@designerliving.com >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > My shipping address is: >=20 > 3214 Fenchurch Ln >=20 > Denver NC. 28037 >=20 >=20 >=20 > Sharon Rahm=20 >=20 > Sent from my iPhone >=20 >=20 >=20 > On Jun 19, 2025, at 12:12=E2=80=AFPM, info@designerliving.com wrote: >=20 > =EF=BB=BF >=20 > Hello - >=20 >=20 >=20 > May you confirm your shipping address? >=20 >=20 >=20 > Thanks >=20 >=20 >=20 > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D >=20 > This morning I received my order however it is damaged with threads pulled= out. How can I return? >=20 > Sharon Rahm > Sent from my iPad --Apple-Mail-ECFD3EB7-8AF1-46BF-9ADA-122C02771E57 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable I don=E2=80=99t have much confidence in this produc= t and  believe that even a replacement may do the same thing. Please p= roceed with return/refund.

Sharon Rahm 
Sent from my iPhone

On Jun 19, 2025, at 2:31=E2=80= =AFPM, info@designerliving.com wrote:

=EF=BB=BF

Hello Sharon,


Thank you for sending the photo.

We=E2=80=99d be more than happy to send a replacement to the addre= ss you provided. Please let us know if you would like to proceed.

Sincerely,
Giselle
Designer Living Custo= mer Service
info@designerliving.c= om


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Sent from my iPad<= img alt=3D"image0.jpeg" src=3D"cid:mf_BFFB120D-A96B-4688-8E1D-777981A6FE4F/= L0/001" data-unique-identifier=3D"">


On Jun 19, 2= 025, at 1:11=E2=80=AFPM, info@designerliving.com wrote:

=EF=BB=BF

=

Hello Sharon,

 

We sincerely apologize for the damaged item you received. To assist you fu= rther, could you please provide a photo of the item? This will help us inve= stigate the matter promptly.

 

Thank you for your understanding.

 

 

Sincerely,
Giselle
= Designer Living Customer Service
= info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

My shipping addre= ss is:

3214 Fenchurch Ln

Denver NC. 28037


Shar= on Rahm 

Sent from my iPhone


On Ju= n 19, 2025, at 12:12=E2=80=AFPM, info@designerliving.com wrote:

=EF=BB=BF

Hello -


May you co= nfirm your shipping address?


Thanks


=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D

This morning I received my order however it is damaged with= threads pulled out. How can I return?

Sharon Rahm
Sent from my i= Pad

= --Apple-Mail-ECFD3EB7-8AF1-46BF-9ADA-122C02771E57--