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Wed, 11 Jun 2025 07:20:46 -0700 (PDT) References: <464NRAZODQU4.LPSJMBCKI1802@eecuswebserver2> In-Reply-To: <464NRAZODQU4.LPSJMBCKI1802@eecuswebserver2> From: JULIE O Date: Wed, 11 Jun 2025 10:20:10 -0400 X-Gm-Features: AX0GCFveTXAV5PwZbmgUXgHcLN2fSR6PLPRpsx8l1LdDG8dRSybFKNBaCcxFTdU Message-ID: Subject: Re: Order #D256030DOA 6/3 Galen Basketweave Cordless Roman Shade #Ref 20250607003429430 To: "info@designerliving.com" Content-Type: multipart/alternative; boundary="000000000000e45bdb06374c84a4" Return-Path: johagan3@gmail.com X-MS-Exchange-Organization-ExpirationStartTime: 11 Jun 2025 14:20:49.1168 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 41e59cf8-d638-43a7-c9e8-08dda8f329f8 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: CY4PEPF0000EE35:EE_|DM4PR06MB9047:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: CY4PEPF0000EE35.namprd05.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 41e59cf8-d638-43a7-c9e8-08dda8f329f8 X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|7093399015|8096899003|7053199007; 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charset="UTF-8" Content-Transfer-Encoding: quoted-printable We did not want to wait and hung the shade anyway. It doesn't look the best= . On Mon, Jun 9, 2025 at 10:25=E2=80=AFAM info@designerliving.com < info@designerliving.com> wrote: > Hello Julie, > > > > Thank you for reaching out to us. > > > > We sincerely apologize for the damaged item you received. To assist you > further, could you please provide a photo of the item? This will help us > investigate the matter promptly. > > > > Thank you for your understanding. > > > > > > Sincerely, > Giselle > Designer Living Customer Service > info@designerliving.com > > > > =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D > > > Hello, > > I purchased 4 of these shades. 3 were fine, but one was not. The fabric i= s > so crooked that I didn't even take it out of the packaging. I would like = to > send it back for a refund, but don't think I should have to pay shipping > cost, as the shade is not usable. Please get back to me with a free retur= n > label. > > Thank you, > > Julie O'Hagan > --000000000000e45bdb06374c84a4 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable We did not want to wait and hung the shade anyway. It doesn'= t look the best.
On Mon, Jun 9, 2025 at 10:25=E2=80=AFAM info@designerliving.com <<= a href=3D"mailto:info@designerliving.com" target=3D"_blank">info@designerli= ving.com> wrote:

Hello Julie,

&nbs= p;

Thank you for reaching out to us.

 

We sincerely apo= logize for the damaged item you received. To assist you further, could you = please provide a photo of the item? This will help us investigate the matte= r promptly.

 

Thank you for your understanding.

 <= /span>

 

Sincerel= y,
Giselle
Designer Living Customer Service
= info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello,

I purchased 4 of these shades. 3 were fine, but one w= as not. The fabric is so crooked that I didn't even take it out of the pack= aging. I would like to send it back for a refund, but don't think I sh= ould have to pay shipping cost, as the shade is not usable. Please get back= to me with a free return label. 

Thank you,

Julie O'Hagan=

--000000000000e45bdb06374c84a4--