Subject: Upcoming Enhancement: Automated Refunds Launching Soon
From: Macy's Marketplace <[email-masked]>
To: [email-masked]
Date: Tue, 3 Jun 2025 17:59:40 -0400 (EDT)

Email from Macy's Inc. Streamlining refunds to improve customer satisfaction and speed up return resolutions.   Dear Marketplace Sellers,  We’re excited to share an important update that will help streamline operations and enhance the customer experience on our platform.  What’s Changing  Starting soon, we will begin automating refunds for returned orders that have not been processed within the existing Service Level Agreement (SLA). As a reminder, sellers are expected to issue a refund or resolve the return within 48 hours of the item being delivered back to your warehouse.    Please note: Refunds will only be issued for orders delivered to your warehouse and pending resolution for over 48 hours.    Why This Matters  This enhancement is designed to support our growing business and ensure we consistently deliver a high standard of service to our customers. While we already issue refunds on your behalf when the SLA is exceeded, this process will now be automated to ensure faster resolutions and improved customer satisfaction.  What You Need to Do  Continue to monitor return deliveries closely.  Ensure refunds are issued or resolve incidents within the 48-hour SLA.  Do not resolve incidents for orders that have not yet arrived. These do not count toward your SLA and should remain open until the return is received.  If you choose to reject a refund, provide a clear resolution within the same 48-hour timeframe.    Thank you for your continued partnership and for helping us deliver exceptional service to our customers.    - Macy’s Marketplace Team    Macy's Inc. | 151 West 34th Street | New York, NY 10001 US Unsubscribe | Update Profile | Constant Contact Data Notice