Subject: Broken Roman Shade
From: Autumn Johnson <[email-masked]>
To: info <[email-masked]>
Date: Wed, 28 May 2025 15:22:15 +0000

Hi there,

One of my roman shades broke. One of the strings on the pulley system snapped and I am hoping to either get a replacement or send it it to get it repaired.

I ordered these from Amazon under a year ago.

Items: 3 x “Madison Park Eastfield 100% Bamboo Cordless Roman Shades-Woven Wooden Privacy Panel, Light Filtering Easy Installation Window Blind Treatment, Bedroom, Living
Room Decor, 27" W x 64" L, Natural Ash”

Order #: 111-5349021-0672242

Could
you please let me know what my options are to repair or replace this broken one? Seems like it would be a simple fix with a new string. Pictures attached.

Thank you,

Autumn Johnson