Subject: Please contact the customer - Other Reason
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 23 May 2025 12:26:34 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lucille Ponsetto

Customer Order Number: 200013130697494

Purchase Order No: 109013293699872

Reason for Contact:  Other Reason

Item name/number:   Madison Park Roman Window Shades 31 x 64 Woven Wooden Light Filtering Teak, Size: 31" x 64", Actual Color: Brown/2865897693

Agent message:   SCP
Hello this is Jessa from Walmart.com, reaching out on behalf of Lucille. They are calling about 200013130697494 1 of the Madison Park Roman Window Shades 31 x 64 Woven Wooden Light Filtering Teak and they received the item that was defective. They are requesting for replacement. Kindly assist them further with their request, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team