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Subject: Please contact the customer - Other Reason
From: Walmart Customer Care <a-1E509E4D7712409398F8620C63324C20@relay.walmart.com>
To: "Designer Living Inc." <info@designerliving.com>
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MIME-Version: 1.0

<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"><d=
iv dir=3D"ltr">
    <div> Dear Designer Living Inc.&nbsp;</div>
    <div><br></div>
    <div> ** THIS IS AN ESCALATION **</div>
    <div><br></div>
    <div> This is Walmart Customer Care, contacting you on behalf of the cu=
stomer for the order below. The customer is receiving a copy of this messag=
e.</div>
   <div><br></div>
    <div><b> Customer Name:</b>&nbsp;Lucille Ponsetto</div>
    <div> <b>Customer Order Number:</b>&nbsp;200013130697494</div>
    <div> <b>Purchase Order No:</b>&nbsp;109013293699872</div>
    <div><b> Reason for Contact: </b>&nbsp;Other Reason</div>
    <div><b> Item name/number: </b>&nbsp; Madison Park Roman Window Shades =
31 x 64 Woven Wooden Light Filtering Teak, Size: 31&quot; x 64&quot;, Actua=
l Color: Brown/2865897693 </div>
    <div><b> Agent message: </b>&nbsp; SCP
Hello this is Jessa from Walmart.com, reaching out on behalf of Lucille. Th=
ey are calling about 200013130697494 1 of the Madison Park Roman Window Sha=
des 31 x 64 Woven Wooden Light Filtering Teak and they received the item th=
at was defective. They are requesting for replacement. Kindly assist them f=
urther with their request, thank you.</div>
    <div><br></div>
    <div><br></div>
<div><b>What you need to do now:</b></div>=20
<div> 1. Reply to this message to contact the customer, and do so within 48=
 hours, per the guidelines outlined in the <a href=3D"https://sellerhelp.wa=
lmart.com/s/guide?article=3D000006402#Customer_Service_Requirements">Market=
place Seller Customer Care Requirements.</a>
 <br> 2. If there has been no reply to this communication within 48 hours, =
Walmart may proactively refund the customer.</div>=20
<div><br></div>
 <div><br></div>
    <div>Thank you,&nbsp;<br>
     Your Walmart Customer Care Team</div>
    <br>
</div><img width=3D"1" height=3D"1" alt=3D"" src=3D"http://cccp.relay.walma=
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