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Dear Designer Living Inc. 

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.

Customer Name: Thelma Thomason
Customer Order Number: 200012878428535
Purchase Order No: 109005469918802
Reason for Contact:  Delivered to Wrong Location/LAD<= /div>
Item name/number:   Madison Park Bayside 7-Piece 100 = Percent Cotton Printed Comforter Set in Blue/30844680
Agent message:   The customer has reached out to us a= nd said that the the quality of the item isn't as expected, website photos = are not very accurate, colors are very different. Make a exception for the = customer and create return for full refund for them. Customer needs our command on this, reach out to the customer and create re= turn for full refund and resolve this for them as soon as possible on top p= riority.


What you need to do now:
=20
1. Reply to this message to contact the customer, and do so within 48= hours, per the guidelines outlined in the Market= place Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.
=20


Thank you, 
Your Walmart Customer Care Team

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