Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 09 May 2025 20:09:29 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Thelma Thomason

Customer Order Number: 200012878428535

Purchase Order No: 109005469918802

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Bayside 7-Piece 100 Percent Cotton Printed Comforter Set in Blue/30844680

Agent message:   The customer has reached out to us and said that the the quality of the item isn't as expected, website photos are not very accurate, colors are very different. Make a exception for the customer and create return for full refund for them.

Customer needs our command on this, reach out to the customer and create return for full refund and resolve this for them as soon as possible on top priority.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team