Subject: Re: RE:Re: RE:Message from Walmart.com Customer: Ask a question, 200012946687954 #Ref 20250418003228639
From: Rachel Williams <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 24 Apr 2025 14:44:46 +0000

????

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On Tuesday, April 22, 2025, 9:10 PM, Rachel Williams <[email-masked]> wrote:

I don’t even want another one after dealing with this crap…I just would like a refund and my one star rating to show

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On Tuesday, April 22, 2025, 2:08 PM, Designer Living Inc. <[email-masked]> wrote:

Hello Rachel,

Thank you for sending the photo.

We would be happy to process a replacement for you. Please confirm your shipping address to proceed with the replacement.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

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On Tuesday, April 22, 2025, 1:07 PM, Rachel Williams

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On Monday, April 21, 2025, 9:18 AM, Designer Living Inc.

Hello Rachel / Walmart-

Thank you for your email. We are sorry for the damage item that you have received . Can you please send us pictures of the items that were delivered. Thank you!

Sincerely,

Kyle

Designer Living Customer Service

[email-masked]

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Dear Designer Living Inc.,

Rachel Williams wants to connect with you for the order below:

Customer Order Number:  200012946687954

Purchase Order No:  109006316264818

Reason for Contact:  Ask a question

Item name/number:  Madison Park King Comforter Sets, 7-Piece Tufted Pintuk Bed in a Bag Bed Set, Satin Luxury Black Comforter Bedding Set with Decor Pillow/55579984

Customer Message:

After the first wash the covers had a hole in it….This has to be cheap fabric and it’s unacceptable

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team