Subject: Important User Agreement Update
From: eBay <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Fri, 18 Apr 2025 12:24:31 +0000

See how our User Agreement is changing

Important User Agreement Update

Dear Customer Service,

We’ve updated eBay’s User Agreement, including the agreement to arbitrate any disputes you may have with us. Our updated User Agreement was posted on April 16, 2025. For users who agreed to a prior version of our User Agreement, this agreement is effective as of May 16, 2025.

The agreement to arbitrate in the updated User Agreement, with limited exceptions, requires you and eBay to submit disputes to binding arbitration. Below is a summary of the key changes:

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We changed the designated arbitration provider to National Arbitration & Mediation

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We updated the arbitration procedures to make them more efficient when substantially similar arbitration requests are filed by multiple users

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We revised the process for you to opt out of the agreement to arbitrate

We encourage you to read through the updated User Agreement. If you do not agree, you may close your eBay account by May 16, 2025 and stop using our services. If you keep your account with eBay, you agree that your continued use of our services constitutes your acceptance of the updated User Agreement, including the agreement to arbitrate.

Thank you for being a member of our community.

The eBay Team

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