Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Tue, 08 Apr 2025 22:56:12 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Ruth Townsend

Customer Order Number: 200013085322494

Purchase Order No: 109007353400911

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Regency Heights Full/Queen Fluffy Ribbed Plush Comforter Set 3-Piece Bedding Set Pink, Bed Size: Full/Queen, Actual Color: Pink/12480556234

Agent message:   The order was marked as delivered, yet the customer didn't receive it and request a full refund as soon as possible, as they have already checked with the neighbors. Thank you in advance.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team