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Sent from= my iPhone

On Apr 4, 20= 25, at 12:44=E2=80=AFPM, Designer Living Inc. <s-1616C21D8F884D3CB7F210C= C6577810C@relay.walmart.com> wrote:

=EF=BB=BF

Hello Crystal,


We sincerely apologize for the delay in = getting back to you. Unfortunately, we experienced a system glitch and were= unable to receive your response.


The replacement has now = been processed and should arrive within 5-7 business days. Your replacement= order number is CS0000095595.


We truly appreciate your pa= tience and understanding, and once again, we apologize for any inconvenienc= e this may have caused.


Sincerely, 

Giselle&nbs= p;

Designer Living Customer Service 

info@designerliving.c= om

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D

2720 Lind Ave apt A Clovis ca 93612

S= ent from my iPhone


On Mar 14, 2025, at 9:08=E2=80= =AFAM, Designer Living Inc.

=EF=BB=BF

Hello Crystal,

 

We=E2=80=99re sorry to hear that. Unfortunately, we=E2=80=99r= e unable to process a refund at this time as FedEx has confirmed the packag= e has been delivered. However, we=E2=80=99d be happy to offer a one-time co= urtesy replacement. If that works for you, please provide your shipping add= ress.

 

&nbs= p;

Sincerely, 

Giselle 

Designer Living Customer Service=  

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

I can send = you the picture where the package went to. It=E2=80=99s not my house. Nobod= y got it. None of my family members received the package.

Sent fr= om my iPhone


On Mar 13, 2025, at 3:16=E2=80=AFPM,= Designer Living Inc.

=EF=BB=BF

Hello -


We checked the address and it was corre= ct. We ask that you fi= rst check with other family members, neighbors and around the outside of yo= ur home to ensure the package was not misplaced. 

 

Sincerely,

Jerson

Designer Living Cus= tomer Service

in= fo@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Hello= I want to see if you guys have anything on my refund

Sent from m= y iPhone


On Mar 5, 2025, at 12:51=E2=80=AFPM, Cry= stal Lopez

=EF=BB=BFThe package went to the wron= g address and here=E2=80=99s a picture of my front door


Sent from my iPhone


On Mar 5, 2025, at 1= 1:46=E2=80=AFAM, Designer Living Inc.

=EF=BB=BF<= /p>

Hi - 


Can i have it


Thanks,,

Jerson

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Walmart has the picture if you want me= to give it to you I can get it but it=E2=80=99s two different area

=

Sent from my iPhone


On Mar 5, 2025, at 7:48=E2= =80=AFAM, s-1616C21D8F884D3CB7F210CC6577810C@relay.walmart.com wrote:

=EF=BB=BF

You have a message from Desig= ner Living Inc. - Walmart.com  



Sales Order Id:  200012970787042

Item:   Intelligent Design Twin/Twin XL Size Comforter Sets, 3-Piece Ve= lvet Bedding Set for All Seasons, Black Comforter Bed Set with Decor Pillow= for College Dorm



Hello -


We c= hecked the address and it was correct. We ask that you first check with other family members, nei= ghbors and around the outside of your home to ensure the package was not mi= splaced. 

=  

Sincerely,

Jerson

Designer Living Customer Service

<= p style=3D"margin-top:5px;margin-bottom: 0in;line-height:normal">info@designerliving.com

&= nbsp;

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer Living Inc.&n= bsp;


** THIS IS AN ESCALATION **


This is = Walmart Customer Care, contacting you on behalf of the customer for the ord= er below. The customer is receiving a copy of this message.


<= p> Customer Name: Crystal lopez

Custome= r Order Number: 200012970787042

Purchase Order = No: 109005884245422

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number: <= /strong>  Intelligent Design Twin/Twin XL Size Comforter Sets, 3-Piece= Velvet Bedding Set for All Seasons, Black Comforter Bed Set with Decor Pil= low for College Dorm/688457650

Agent message:  = ; The cx didn't receive the product. The picture shows that it is delivered= to an incorrect address. The cx would like a refund on this.



What you need to do now:

1. Reply to = this message to contact the customer, and do so within 48 hours, per the gu= idelines outlined in the Marketplace Seller Custo= mer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Wal= mart Customer Service Team


=3D""

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