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On Thu, Apr 3, 2025 at 12:50=E2=80=AFPM Designer Living Inc. <<= a href=3D"mailto:s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com">s-33= 5958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:

Hello Kathryn,


Please let us know your c= omplete shipping address. Please include the city, state, and zip code so w= e can proceed with the replacement.


Sincerely, 

Giselle 

Designer Living Customer Service 

info@designerliving.c= om


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

405 bainbridge court APT = 12 


On Wed, Apr 2, 2025 at 5:53=E2=80=AFPM Designer L= iving Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walm= art.com> wrote:

Hello Kathryn,


=

We can offer a one-time courtesy replacement for you . If you w= ould like to proceed, please confirm your shipping address.


<= p>Sincerely, 

Giselle 

Designer Living Customer Servi= ce 

info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


=

So not only did I not get my package, but I=E2=80=99m not receiving my m= oney back either. Where is corporate=E2=80=99s number or something like tha= t because this is unacceptable.


On Wed, Apr 2, 2025 at 4:4= 0=E2=80=AFPM Kathryn love <kathrynlove83@gmail.com> wrote:

How are we unable when that wasn=E2=80=99t even my porch and it didn= =E2=80=99t get delivered to me


On Tue, Apr 1, 2025 at 12:2= 4=E2=80=AFPM Designer Living Inc. <s-335958C3EF3F4F578B3C= 8AB4CA2B9DE0@relay.walmart.com> wrote:

He= llo Kathryn,


Unfortunately, we have received notification = that FedEx has declined the claim, and as a result, we are unable to procee= d with a refund for your order.


We truly understand how di= sappointing this may be, and we apologize for any inconvenience this may ha= ve caused.


Sincerely, 

Giselle 

Desi= gner Living Customer Service 

info@designerliving.com


=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D


Yes can I just be issued a refund on this has ju= st taken too long and I don=E2=80=99t even want the covers anymore 


On Tue, Mar 25, 2025 at 5:28=E2=80=AFPM Designer Living Inc.= <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:

Hello Kathryn,


Thank you = for sending the photo.

We have opene= d a lost package investigation with FedEx. Generally, this will take anywhe= re between 1-8 business days to resolve; however, it can be completed soone= r. Once FedEx completes their investigation, they will notify us of the res= ults; and we in turn will contact you with an update. We appreciate your pa= tience while the investigation is in progress. Thank you!

 

Sincerely,

Giselle

Designer Living Cu= stomer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


<= /p>



On Tue, Mar 25, 2025 at 3:52=E2=80= =AFPM Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2= B9DE0@relay.walmart.com> wrote:

Hello Kat= hryn,


Please send us a photo of your front door. Thank you= !


Sincerely, 

Giselle 

Designer Livi= ng Customer Service 

info@designerliving.com


=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=


It was delivered to the wrong house, the delivery photo i= s not my porch. 


On Tue, Mar 25, 2025 at 3:30=E2=80= =AFPM info@des= ignerliving.com <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@r= elay.walmart.com> wrote:

You have a messa= ge from Designer Living Inc. - Walmart.com  



=

Sales Order Id:  200012941759441

Item:   Intelligent Design King/Cal King Size Comforter Se= ts, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed Set wit= h Decor Pillow



Hello Kathryn / Walmart-

 

Thank you for your email.  Upon checking with FedEx, = your order#: 200012941759441/ Purchase order #: 109008077053369 w= ith the tracking#: 772884685064 has been delivered on 03/25/2025. = ; We ask that you first check with other family members, neighbors and arou= nd the outside of your home to ensure the package was not misplaced. <= /p>

 

Sincerely,

Jerson

Designer Living Customer S= ervice

1-888-879-8790

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Dear Designer Living Inc. 


** THIS IS AN ESC= ALATION **


This is Walmart Customer Care, contacting you o= n behalf of the customer for the order below. The customer is receiving a c= opy of this message.


Customer Name: = ;Kathryn Love

Customer Order Number: 2000129417= 59441

Purchase Order No: 109008077053369

= Reason for Contact:  Delivered to Wrong Location/LAD=

Item name/number:   Intelligent Design King/C= al King Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Bl= ush Comforter Bed Set with Decor Pillow/381066668

Agent mess= age:   order marked delivered but cx did not get it, contact = the customer and either sent the item or initiate a refund.


<= p>

What you need to do now:

1. Reply to th= is message to contact the customer, and do so within 48 hours, per the guid= elines outlined in the Marketpl= ace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team<= /p>


3D""

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