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On Wed, Apr 2, 2025 at 5:53=E2=80=AFPM Designer Living Inc. <s-335958C3= EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:

Hello Kathryn,


We can offer a one-t= ime courtesy replacement for you . If you would like to proceed, ple= ase confirm your shipping address.


Sincerely, 

= Giselle 

Designer Living Customer Service 

info@designerliving.com<= /a>


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

So not only did I not get my= package, but I=E2=80=99m not receiving my money back either. Where is corp= orate=E2=80=99s number or something like that because this is unacceptable.=


On Wed, Apr 2, 2025 at 4:40=E2=80=AFPM Kathryn love <<= a href=3D"mailto:kathrynlove83@gmail.com" target=3D"_blank">kathrynlove83@g= mail.com> wrote:

How are we unable when t= hat wasn=E2=80=99t even my porch and it didn=E2=80=99t get delivered to me<= /p>


On Tue, Apr 1, 2025 at 12:24=E2=80=AFPM Designer Living In= c. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com<= /a>> wrote:

Hello Kathryn,


U= nfortunately, we have received notification that FedEx has declined the cla= im, and as a result, we are unable to proceed with a refund for your order.=


We truly understand how disappointing this may be, and we= apologize for any inconvenience this may have caused.


Sin= cerely, 

Giselle 

Designer Living Customer Service&nb= sp;

info= @designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Yes= can I just be issued a refund on this has just taken too long and I don=E2= =80=99t even want the covers anymore 


On Tue, Mar 25,= 2025 at 5:28=E2=80=AFPM Designer Living Inc. <s-335958C3= EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:

Hello Kathryn,

<= br>

Thank you for sending the photo.

=

We have opened a lost package investigation= with FedEx. Generally, this will take anywhere between 1-8 business days t= o resolve; however, it can be completed sooner. Once FedEx completes their = investigation, they will notify us of the results; and we in turn will cont= act you with an update. We appreciate your patience while the investigation= is in progress. Thank you!

 

=

Sincerely,

Giselle

Designer Living Customer Service

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D



<= br>

On Tue, Mar 25, 2025 at 3:52=E2=80=AFPM Designer Living Inc. <= s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com>= wrote:

Hello Kathryn,


Please s= end us a photo of your front door. Thank you!


Sincerely,&n= bsp;

Giselle 

Designer Living Customer Service 

info@designer= living.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


It was deliv= ered to the wrong house, the delivery photo is not my porch. 

On Tue, Mar 25, 2025 at 3:30=E2=80=AFPM info@designerliving.com <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:=

You have a message from Designer Living Inc. - = Walmart.com  



Sales Order Id:=  200012941759441

Item:   Intell= igent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set = for All Seasons, Blush Comforter Bed Set with Decor Pillow



Hello Kathryn / Walmart-

 

Thank you for = your email.  Upon checking with FedEx, your order#: 200012941759441/ P= urchase order #: 109008077053369 with the tracking#: 7728846= 85064 has been delivered on 03/25/2025.  We ask that you first check w= ith other family members, neighbors and around the outside of your home to = ensure the package was not misplaced. 

 

Sincerely,

Jerson

Designer Living Customer Service

1-888-879-8790

=

info@design= erliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Designer Living = Inc. 


** THIS IS AN ESCALATION **


Th= is is Walmart Customer Care, contacting you on behalf of the customer for t= he order below. The customer is receiving a copy of this message.

Customer Name: Kathryn Love

Cu= stomer Order Number: 200012941759441

Purchase O= rder No: 109008077053369

Reason for Contact: <= /strong> Delivered to Wrong Location/LAD

Item name/numb= er:   Intelligent Design King/Cal King Size Comforter Sets, 4= -Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed Set with Dec= or Pillow/381066668

Agent message:   order mar= ked delivered but cx did not get it, contact the customer and either sent t= he item or initiate a refund.



What you = need to do now:

1. Reply to this message to contact the cust= omer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requi= rements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team<= /p>


3D""

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