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On Tue, Apr 1, 2025 a= t 12:24=E2=80=AFPM Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0= @relay.walmart.com> wrote:

Hello Kathry= n,


Unfortunately, we have received notification that FedEx= has declined the claim, and as a result, we are unable to proceed with a r= efund for your order.


We truly understand how disappointin= g this may be, and we apologize for any inconvenience this may have caused.=


Sincerely, 

Giselle 

Designer Livin= g Customer Service 

info@designerliving.com


=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=

Yes can I just be issued a refund on this has just taken too = long and I don=E2=80=99t even want the covers anymore 


<= p>On Tue, Mar 25, 2025 at 5:28=E2=80=AFPM Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:=

Hello Kathryn,


Thank you for sending = the photo.

We have opened a lost pac= kage investigation with FedEx. Generally, this will take anywhere between 1= -8 business days to resolve; however, it can be completed sooner. Once FedE= x completes their investigation, they will notify us of the results; and we= in turn will contact you with an update. We appreciate your patience while= the investigation is in progress. Thank you!

 

Sincerely,

Giselle

Designer Living Customer Servi= ce

info@desi= gnerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


<= /p>



On Tue, Mar 25, 2025 at 3:52=E2=80=AFPM Designe= r Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.w= almart.com> wrote:

Hello Kathryn,

<= br>

Please send us a photo of your front door. Thank you!


<= /p>

Sincerely, 

Giselle 

Designer Living Customer S= ervice 

info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


<= /p>

It was delivered to the wrong house, the delivery photo is not my por= ch. 


On Tue, Mar 25, 2025 at 3:30=E2=80=AFPM info@designerliving.c= om <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.= com> wrote:

You have a message from Desig= ner Living Inc. - Walmart.com  



Sales Order Id:  200012941759441

Item:   Intelligent Design King/Cal King Size Comforter Sets, 4-Piece V= elvet Bedding Set for All Seasons, Blush Comforter Bed Set with Decor Pillo= w



Hello Kathryn / Walmart-

 

Thank you for your email.  Upon checking with FedEx, your order#: = 200012941759441/ Purchase order #: 109008077053369 with the track= ing#: 772884685064 has been delivered on 03/25/2025.  We ask that= you first check with other family members, neighbors and around the outsid= e of your home to ensure the package was not misplaced. 

 <= /p>

Sincerely,

Jerson

Designer Living Customer Service

= 1-888-879-8790

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dea= r Designer Living Inc. 


** THIS IS AN ESCALATION **


This is Walmart Customer Care, contacting you on behalf of = the customer for the order below. The customer is receiving a copy of this = message.


Customer Name: Kathryn Lov= e

Customer Order Number: 200012941759441

= Purchase Order No: 109008077053369

Rea= son for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Intelligent Design King/Cal King Size= Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforte= r Bed Set with Decor Pillow/381066668

Agent message:   order marked delivered but cx did not get it, contact the customer= and either sent the item or initiate a refund.



What you need to do now:

1. Reply to this message t= o contact the customer, and do so within 48 hours, per the guidelines outli= ned in the Marketplace Seller C= ustomer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team<= /p>


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