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Where is corporate=E2=80=99s number or something like tha= t because this is unacceptable.

On Wed, Apr 2, 20= 25 at 4:40=E2=80=AFPM Kathryn love <kathrynlove83@gmail.com> wrote:
How are we unable when that wasn=E2=80=99t even my porch and it didn=E2= =80=99t get delivered to me

On Tue, Apr 1, 2025 at 12:24=E2=80=AFPM Des= igner Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@rel= ay.walmart.com> wrote:

Hello Kathryn,


Unfortunately, we have received notification that FedEx has= declined the claim, and as a result, we are unable to proceed with a refun= d for your order.


We truly understand how disappointing th= is may be, and we apologize for any inconvenience this may have caused.

=


Sincerely, 

Giselle 

Designer Living Cu= stomer Service 

info@designerliving.com


=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

Yes can I just be issued a refund on this has just taken too lon= g and I don=E2=80=99t even want the covers anymore 


O= n Tue, Mar 25, 2025 at 5:28=E2=80=AFPM Designer Living Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:
=

Hello Kathryn,


= Thank you for sending the = photo.

We have opened a lost package= investigation with FedEx. Generally, this will take anywhere between 1-8 b= usiness days to resolve; however, it can be completed sooner. Once FedEx co= mpletes their investigation, they will notify us of the results; and we in = turn will contact you with an update. We appreciate your patience while the= investigation is in progress. Thank you!

&nb= sp;

Sincerely,

Giselle

Designer Living Customer Service

info@designer= living.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


=



On Tue, Mar 25, 2025 at 3:52=E2=80=AFPM Designer L= iving Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walm= art.com> wrote:

Hello Kathryn,


=

Please send us a photo of your front door. Thank you!


=

Sincerely, 

Giselle 

Designer Living Customer Serv= ice 

info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


=

It was delivered to the wrong house, the delivery photo is not my porch.=  


On Tue, Mar 25, 2025 at 3:30=E2=80=AFPM info@designerliving.com <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com<= /a>> wrote:

You have a message from Designer = Living Inc. - Walmart.com  



S= ales Order Id:  200012941759441

Item:   Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velve= t Bedding Set for All Seasons, Blush Comforter Bed Set with Decor Pillow



Hello Kathryn / Walmart-

 

= Thank you for your email.  Upon checking with FedEx, your order#: 2000= 12941759441/ Purchase order #: 109008077053369 with the tracking#= : 772884685064 has been delivered on 03/25/2025.  We ask that you= first check with other family members, neighbors and around the outside of= your home to ensure the package was not misplaced. 

 

<= p>Sincerely,

Jerson

Designer Living Customer Service

1-88= 8-879-8790

info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear D= esigner Living Inc. 


** THIS IS AN ESCALATION **

<= p>

This is Walmart Customer Care, contacting you on behalf of the= customer for the order below. The customer is receiving a copy of this mes= sage.


Customer Name: Kathryn Love

Customer Order Number: 200012941759441

Purchase Order No: 109008077053369

Reason= for Contact:  Delivered to Wrong Location/LAD

= Item name/number:   Intelligent Design King/Cal King Size Co= mforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter B= ed Set with Decor Pillow/381066668

Agent message: &= nbsp; order marked delivered but cx did not get it, contact the customer an= d either sent the item or initiate a refund.



What you need to do now:

1. Reply to this message to c= ontact the customer, and do so within 48 hours, per the guidelines outlined= in the Marketplace Seller Cust= omer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team<= /p>


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