Subject: RE:Mattress topper not expanding #Ref 20250314003427466
From: Tom Shively <[email-masked]>
To: info <[email-masked]>
Date: Mon, 31 Mar 2025 21:25:05 +0000

Hello Giselle,

The replacement mattress topper arrived, and it had been allowed to expand for well over 72 hours, and unfortunately​, it has not expanded. We have let the other one remain out and flat through all this time and it also has not expanded. Pictures
of the replacement is attached.

Please advise.

Tom Shively

On Mar 14, 2025 3:43 PM, [email-masked] wrote:

Hello Tom,

Thank you for confirming.

The replacement has been processed, and your replacement order number is CS0000094848. Please note that delivery may take 5-7 business days once it ships.

If you have further concerns, please let us know.

Sincerely,

Giselle

Designer Living Customer Service

[email-masked]

===============================================================================

Order D253020286

The mattress topper was unboxed and laid flat on 3/5/2025. It is now 3/14/2025. It has been more than 72 hours and unfortunately it has not expanded. I am familiar with how it should look because we have another of these towers that we have had for about
2 years and are very happy with.

Please see attached. We removed the cover to show the pad better. Thank you.