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On Tue, Mar 25, 2025 at 5:28=E2=80=AFPM Designer Living Inc. &= lt;= s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com> wrote:

Hello Kathryn,


= Thank you for sending the = photo.

We have opened a lost package= investigation with FedEx. Generally, this will take anywhere between 1-8 b= usiness days to resolve; however, it can be completed sooner. Once FedEx co= mpletes their investigation, they will notify us of the results; and we in = turn will contact you with an update. We appreciate your patience while the= investigation is in progress. Thank you!

&nb= sp;

Sincerely,

Giselle

Designer Living Customer Service

info@designer= living.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D

<= br>


On Tue, Mar 25, 2025 at 3:52=E2=80=AFPM Designer Livin= g Inc. <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.= com> wrote:

Hello Kathryn,


=

Please send us a photo of your front door. Thank you!


S= incerely, 

Giselle 

Designer Living Customer Service&= nbsp;

in= fo@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


= It was delivered to the wrong house, the delivery photo is not my porch.&nb= sp;


On Tue, Mar 25, 2025 at 3:30=E2=80=AFPM info@designerliving.com = <s-335958C3EF3F4F578B3C8AB4CA2B9DE0@relay.walmart.com= > wrote:

You have a message from Designer Liv= ing Inc. - Walmart.com  



Sale= s Order Id:  200012941759441

Item: &n= bsp; Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet B= edding Set for All Seasons, Blush Comforter Bed Set with Decor Pillow



Hello Kathryn / Walmart-

 

Tha= nk you for your email.  Upon checking with FedEx, your order#: 2000129= 41759441/ Purchase order #: 109008077053369 with the tracking#:&n= bsp;772884685064 has been delivered on 03/25/2025.  We ask that you fi= rst check with other family members, neighbors and around the outside of yo= ur home to ensure the package was not misplaced. 

 

S= incerely,

Jerson

Designer Living Customer Service

1-888-8= 79-8790

= info@designerliving.com

=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D


Dear Desi= gner Living Inc. 


** THIS IS AN ESCALATION **

<= br>

This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.


Customer Name: Kathryn Love

<= p>Customer Order Number: 200012941759441

Purchase Order No: 109008077053369

Reason fo= r Contact:  Delivered to Wrong Location/LAD

It= em name/number:   Intelligent Design King/Cal King Size Comfo= rter Sets, 4-Piece Velvet Bedding Set for All Seasons, Blush Comforter Bed = Set with Decor Pillow/381066668

Agent message: &nbs= p; order marked delivered but cx did not get it, contact the customer and e= ither sent the item or initiate a refund.



What you need to do now:

1. Reply to this message to cont= act the customer, and do so within 48 hours, per the guidelines outlined in= the Marketplace Seller Custome= r Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.



Th= ank you, 
Your Walmart Customer Care Team


3D""



Walmart Customer Service Team<= /p>


3D""

3D""3D""

=3D""

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