Subject: Re: Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250329003427953
From: KIEVA GRANT <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 31 Mar 2025 16:20:01 +0000

Hi,

Unfortunately,  I threw away item as it was damaged.

Thanks

On Mon, Mar 31, 2025, 8:06 AM [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200012607342593

Item:   Comfort Spaces Queen Size Comforter Set, 5-Piece Floral Bedding Set for All Season, Red/Black Queen Comforter Set with Bed Skirt

Hello Kieva,

We sincerely apologize for the damaged item you received. To assist you further, could you please provide a photo of the item? This will help us investigate the matter promptly.

Thank you!

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: KIEVA GRANT

Customer Order Number: 200012607342593

Purchase Order No: 108936558940469

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Comfort Spaces Queen Size Comforter Set, 5-Piece Floral Bedding Set for All Season, Red/Black Queen Comforter Set with Bed Skirt/844829306

Agent message:   Poor quality damage and threads coming out
customer complain about the quality, please contact the customer

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team