Subject: Please contact the customer - Return/Replace - Lost in Transit
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Sat, 22 Mar 2025 20:15:39 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: sherri mendenhall

Customer Order Number: 200012916335327

Purchase Order No: 109007561002129

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Intelligent Design King/Cal King Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Purple Comforter Bed Set with Decor Pillow, Bed Size: King, Actual Color: Purple/465556941

Agent message:   The customer is very unhappy with the quality of the conforter she received, and would like to replace it. Please contact the customer within the next 48 hours."

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team