Subject: Please contact the customer - Damaged/Missing Parts/Not Received
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 21 Mar 2025 14:18:58 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Rooted Property Group

Customer Order Number: 200012990647894

Purchase Order No: 109007039099490

Reason for Contact:  Damaged/Missing Parts/Not Received

Item name/number:   Comfort Spaces Twin/Twin XL Comforter Sets, 2-Piece Reversible Bedding Set, Comforter Bed Set for Dorm College, Navy/Charcoal, Bed Size: Twin/Twin-XL, Actual Color: Navy/Charcoal/922154905

Agent message:   Hello. On Behalf of Customer's Concern, Customer here would like to have a Replacement for this order here. Customer here Never Received the item and would like this to be resolved ASAP. Kindly proceed to process the Replacement ASAP and proceed in responding to Customer's Email that is mentioned below this message.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team