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Date: Fri, 14 Mar 2025 18:08:19 +0000 (UTC)
From: Tom Shively <tom.shively@sbcglobal.net>
To: "info@designerliving.com" <info@designerliving.com>
Message-ID: <381649576.2490.1741975699034@mail.yahoo.com>
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Subject: Re: RE:Mattress topper not expanding   #Ref 20250314003427458
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Content-Type: text/plain; charset="UTF-8"
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 Hello Giselle,
Yes, that works for me. I am hoping the replacement will come from a newer =
stock since it seems likely that the mattress topper I received was compres=
sed for too long.
My shipping address is:Tom Shively112 N Washington StHinsdale, IL 60521
Thank you!Tom
    On Friday, March 14, 2025 at 12:58:36 PM CDT, info@designerliving.com <=
info@designerliving.com> wrote: =20
=20
=20
Hello Tom,=20

=C2=A0

Thank you for reaching out and providing the photos.=20

=C2=A0

We sincerely apologize for the damaged item and understand how frustrating =
this must be. To compensate, we'd be happy to send a replacement for you. I=
f it works for you, please confirm your shipping address so we can proceed.=
=20

=C2=A0

=C2=A0

Sincerely,=20

Giselle

Designer Living Customer Service

info@designerliving.com




=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D



Order D253020286




The mattress topper was unboxed and laid flat on 3/5/2025. It is now 3/14/2=
025. It has been more than 72 hours and unfortunately it has not expanded. =
I am familiar with how it should look because we have another of these towe=
rs that we have had for about 2 years and are very happy with.=C2=A0




Please see attached. We removed the cover to show the pad better. Thank you=
.
 =20
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Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<html><head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head><body><div class=3D"ydp978e0730yahoo-style-wrap" style=3D"font-family:=
Helvetica Neue, Helvetica, Arial, sans-serif;font-size:13px;"><div></div>
        <div dir=3D"ltr" data-setdir=3D"false">Hello Giselle,</div><div dir=
=3D"ltr" data-setdir=3D"false"><br></div><div dir=3D"ltr" data-setdir=3D"fa=
lse">Yes, that works for me. I am hoping the replacement will come from a n=
ewer stock since it seems likely that the mattress topper I received was co=
mpressed for too long.</div><div dir=3D"ltr" data-setdir=3D"false"><br></di=
v><div dir=3D"ltr" data-setdir=3D"false">My shipping address is:</div><div =
dir=3D"ltr" data-setdir=3D"false">Tom Shively</div><div dir=3D"ltr" data-se=
tdir=3D"false">112 N Washington St</div><div dir=3D"ltr" data-setdir=3D"fal=
se">Hinsdale, IL 60521</div><div dir=3D"ltr" data-setdir=3D"false"><br></di=
v><div dir=3D"ltr" data-setdir=3D"false">Thank you!</div><div dir=3D"ltr" d=
ata-setdir=3D"false">Tom</div><div><br></div>
       =20
        </div><div id=3D"ydpf5607578yahoo_quoted_2194880215" class=3D"ydpf5=
607578yahoo_quoted">
            <div style=3D"font-family:'Helvetica Neue', Helvetica, Arial, s=
ans-serif;font-size:13px;color:#26282a;">
               =20
                <div>
                        On Friday, March 14, 2025 at 12:58:36 PM CDT, info@=
designerliving.com &lt;info@designerliving.com&gt; wrote:
                    </div>
                    <div><br></div>
                    <div><br></div>
               =20
               =20
                <div><div id=3D"ydpf5607578yiv5912214386"><p style=3D"margi=
n-top:1px;margin-bottom:1px;"><span style=3D"font-family:'Arial', sans-seri=
f;">Hello Tom, </span></p><p style=3D"margin-top:1px;margin-bottom:1px;"><s=
pan style=3D"font-family:'Arial', sans-serif;">&nbsp;</span></p><p style=3D=
"margin-top:1px;margin-bottom:1px;"><span style=3D"font-family:'Arial', san=
s-serif;">Thank you for reaching out and providing the photos. </span></p><=
p style=3D"margin-top:1px;margin-bottom:1px;"><span style=3D"font-family:'A=
rial', sans-serif;">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bott=
om:1px;"><span style=3D"font-family:'Arial', sans-serif;">We sincerely apol=
ogize for the damaged item and understand how frustrating this must be. To =
compensate, we'd be happy to send a replacement for you. If it works for yo=
u, please confirm your shipping address so we can proceed. </span></p><p st=
yle=3D"margin-top:1px;margin-bottom:1px;"><span style=3D"font-family:'Arial=
', sans-serif;">&nbsp;</span></p><p style=3D"margin-top:1px;margin-bottom:1=
px;"><span style=3D"font-family:'Arial', sans-serif;">&nbsp;</span></p><p s=
tyle=3D"margin-top:1px;margin-bottom:1px;"><span style=3D"font-family:'Aria=
l', sans-serif;">Sincerely, </span></p><p style=3D"margin-top:1px;margin-bo=
ttom:1px;"><span style=3D"font-family:'Arial', sans-serif;">Giselle</span><=
/p><p style=3D"margin-top:1px;margin-bottom:1px;"><span style=3D"font-famil=
y:'Arial', sans-serif;">Designer Living Customer Service</span></p><p><span=
 style=3D"font-size:16px;font-family:'Arial', sans-serif;">info@designerliv=
ing.com</span></p><p><br></p><p>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</p><p></p><p>Order D253020286=
</p><p><br></p><p>The mattress topper was unboxed and laid flat on 3/5/2025=
. It is now 3/14/2025. It has been more than 72 hours and unfortunately it =
has not expanded. I am familiar with how it should look because we have ano=
ther of these towers that we have had for about 2 years and are very happy =
with.&nbsp;</p><p><br></p><p>Please see attached. We removed the cover to s=
how the pad better. Thank you.</p></div></div>
            </div>
        </div></body></html>=

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