Subject: Mattress topper not expanding
From: Tom Shively <[email-masked]>
To: info <[email-masked]>
Date: Fri, 14 Mar 2025 16:01:42 +0000

Order D253020286

The mattress topper was unboxed and laid flat on 3/5/2025. It is now 3/14/2025. It has been more than 72 hours and unfortunately it has not expanded. I am familiar with how it should look because we have another of these towers that we have
had for about 2 years and are very happy with.

Please see attached. We removed the cover to show the pad better. Thank you.