Subject: Please contact the customer - Return/Replace - Lost in Transit
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Wed, 12 Mar 2025 22:24:47 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kevin Accordino

Customer Order Number: 200013129707404

Purchase Order No: 109006417155192

Reason for Contact:  Return/Replace - Lost in Transit

Item name/number:   Madison Park Cal King Comforter Sets, 7-Piece Tufted Pintuk Bed in a Bag Bed Set, Satin Luxury Taupe Comforter Bedding Set with Decor Pillow, Bed Size: California King, Actual Color: Taupe, Collection: Old Version/21632150

Agent message:   Hi, this is walmart.com customer care, contacting you on behalf of Mr. Kevin Accordino to let you know that he never received the order though it was tagged as delivered. Please process a refund, thank you.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team