Subject: Please contact the customer - Other Reason
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Sun, 09 Mar 2025 21:00:00 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Devon Madia

Customer Order Number: 200013035273239

Purchase Order No: 109006624397873

Reason for Contact:  Other Reason

Item name/number:   510 Design Ellipse Contemporary Glass and Fabric Table Lamps in Gold (Set of 2), Actual Color: Gold/264554979

Agent message:   Hello Seller! Customer receive the order however it was damaged upon arrival and would like to have a refund for the damaged item. Please coordinate with customer on this matter and your response is greatly appreciated. Thank you!

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team