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Dear Designer Living Inc. 

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the cu= stomer for the order below. The customer is receiving a copy of this messag= e.

Customer Name: Kay Kay
Customer Order Number: 200013036630535
Purchase Order No: 109006212110190
Reason for Contact:  Damaged/Missing Parts/Not Receiv= ed
Item name/number:   Madison Park King/Cal King Size C= omforter Sets, 7-Piece Seersucker Bedding Set King/Cal King, Floral Bedding= Comforter Set with Blanket, Blue, Bed Size: King, Actual Color: Blue/28003= 0261
Agent message:   The customer receive an item but it= has a lot of stains and damage. Please process a refund cause they will ju= st order a new one


What you need to do now:
=20
1. Reply to this message to contact the customer, and do so within 48= hours, per the guidelines outlined in the Market= place Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, = Walmart may proactively refund the customer.
=20


Thank you, 
Your Walmart Customer Care Team

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