Subject: Please contact the customer - Other Reason
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Mon, 03 Mar 2025 22:58:01 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Destiny Sheldon

Customer Order Number: 200012896385455

Purchase Order No: 109006311422726

Reason for Contact:  Other Reason

Item name/number:   Intelligent Design Full/Queen Size Comforter Sets, 4-Piece Velvet Bedding Set for All Seasons, Purple Comforter Bed Set with Decor Pillow, Bed Size: Full/Queen, Actual Color: Purple/745566362

Agent message:   Hi , Item is not yet delivered but cx received a notification from the carrier that it has been delivered . But as per walmart tools and tracking it is not yet delivered please help the customer with email stating the order is still not received also please help with the estimated delivery date

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team