Subject: Re: RE:Please contact the customer - Delivered to Wrong Location/LAD #Ref 20250227003427029
From: Kathy Gables <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Fri, 28 Feb 2025 01:21:04 +0000

Thank you for reaching out to me! I am so disappointed about the pillow. Thanks for your willingness to do something about it!

I will be more than happy to return the pillow if provided an address. My address is 3053 Reeves Rd Gadsden Alabama 35903

On Thursday, February 27, 2025 at 03:28:40 PM CST, [email-masked] <[email-masked]> wrote:

You have a message from Designer Living Inc. - Walmart.com

Sales Order Id:  200013007632084

Item:   Madison Park Pebble Beach 7-Piece Cotton Sateen Comforter Set in Blue

Hello Kathy,

Thank you for reaching out to us.

We sincerely apologize for the dirty pillow. Please send us a photo of the pillow that shows the dirt on it. Also, please confirm your shipping address to proceed with the replacement.

Sincerely,
Giselle
Designer Living Customer Service
[email-masked]

===============================================================================

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kathy Gables

Customer Order Number: 200013007632084

Purchase Order No: 109005265756359

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Pebble Beach 7-Piece Cotton Sateen Comforter Set in Blue/3567592542

Agent message:   Our mutual customer has received this package but one the pillow is dirty and customer wants to know what you can do to help with that because they want to keep the item but they cannot keep the dirty pillow, If there is any kind of compensation from you guys that can be provided so please update the customer about that.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,
Your Walmart Customer Care Team

Walmart Customer Service Team