Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 27 Feb 2025 18:21:20 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Kathy Gables

Customer Order Number: 200013007632084

Purchase Order No: 109005265756359

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Pebble Beach 7-Piece Cotton Sateen Comforter Set in Blue/3567592542

Agent message:   Our mutual customer has received this package but one the pillow is dirty and customer wants to know what you can do to help with that because they want to keep the item but they cannot keep the dirty pillow, If there is any kind of compensation from you guys that can be provided so please update the customer about that.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team