Subject: Please contact the customer - Delivered to Wrong Location/LAD
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Thu, 13 Feb 2025 16:39:42 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Lisa Morena

Customer Order Number: 200012804026899

Purchase Order No: 109004023387877

Reason for Contact:  Delivered to Wrong Location/LAD

Item name/number:   Madison Park Cal King Comforter Sets, 7-Piece Tufted Pintuk Bed in a Bag Bed Set, Satin Luxury Blush Comforter Bedding Set with Decor Pillow/21632145

Agent message:   Our customer ordered this item thinking they were buying it for 57.78, but was charged 84.99 and the item is still for 57.78, and dear Partner we value our customers a lot and want the best experience for them, and we value you doing business with us too and in this case we would like to request you to provide our customer with the refund for the extra charges if possible or with the best possible resolution in this case, we shall be really thankful.

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team