Received: from SJ0PR06MB7212.namprd06.prod.outlook.com (2603:10b6:a03:2e0::19) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Mon, 27 Jan 2025 17:57:46 +0000 Received: from BN9PR03CA0406.namprd03.prod.outlook.com (2603:10b6:408:111::21) by SJ0PR06MB7212.namprd06.prod.outlook.com (2603:10b6:a03:2e0::19) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8377.20; Mon, 27 Jan 2025 17:57:40 +0000 Received: from BL6PEPF0001AB73.namprd02.prod.outlook.com (2603:10b6:408:111:cafe::57) by BN9PR03CA0406.outlook.office365.com (2603:10b6:408:111::21) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8377.22 via Frontend Transport; Mon, 27 Jan 2025 17:57:39 +0000 Authentication-Results: spf=pass (sender IP is 104.130.123.233) smtp.mailfrom=relay.walmart.com; dkim=pass (signature was verified) header.d=relay.walmart.com;dmarc=pass action=none header.from=relay.walmart.com;compauth=pass reason=100 Received-SPF: Pass (protection.outlook.com: domain of relay.walmart.com designates 104.130.123.233 as permitted sender) receiver=protection.outlook.com; client-ip=104.130.123.233; helo=mail.a233.static.mgsend.net; pr=C Received: from mail.a233.static.mgsend.net (104.130.123.233) by BL6PEPF0001AB73.mail.protection.outlook.com (10.167.242.166) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8398.14 via Frontend Transport; Mon, 27 Jan 2025 17:57:39 +0000 DKIM-Signature: a=rsa-sha256; v=1; c=relaxed/relaxed; d=relay.walmart.com; q=dns/txt; s=smtp; t=1738000658; x=1738007858; h=Content-Transfer-Encoding: Content-Type: Message-Id: To: To: From: From: Subject: Subject: Mime-Version: Date: Sender: Sender; bh=2xej9oKJxvpGEI7j2u3YJP2uekQqQ/gaCcIZ8ohB86U=; b=mIIFBAY2MKIBM/P8g7uZOZM9G+ydig+MfPT2x1rFb9x5GjrRYmUBpvijAqsyEdvnulu+FMqBQEdGGNolPhy87pqtZucMfUgpmNgr/R//lHGUDHtv2Zr/RPrBvgafD5k+CQSBGQGq11DR/lD9rHMkZaBfq+vATUZr7UN65J7UZzw= X-Mailgun-Sending-Ip: 104.130.123.233 X-Mailgun-Sending-Ip-Pool-Name: X-Mailgun-Sending-Ip-Pool: X-Mailgun-Sid: WyJiYjQxZiIsImluZm9AZGVzaWduZXJsaXZpbmcuY29tIiwiYWYzNjRlIl0= Received: by f675e9e8c31d with HTTP id 6797c91283ff3122c1627174; Mon, 27 Jan 2025 17:57:38 GMT Sender: c-AC25CB46E6774FBFABFD07B9065D3F11@relay.walmart.com Date: Mon, 27 Jan 2025 17:57:38 +0000 Subject: Re: Message from Walmart.com Customer: Ask a question, 200012746817130 #Ref 20250125003426034 From: Sue Mullins To: "Designer Living Inc." X-Mailgun-Tag: CCCP:SELLER X-Mailgun-Track-Opens: true X-Mailgun-Variables: {"incidentId": "AC25CB46E6774FBFABFD07B9065D3F11"} Message-Id: <20250127175738.e89f397bd4666b48@relay.walmart.com> Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable Return-Path: bounce+e5c2e7.af364e-info=designerliving.com@relay.walmart.com X-MS-Exchange-Organization-ExpirationStartTime: 27 Jan 2025 17:57:39.1913 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: 6dbb1f4a-6544-4f78-5f60-08dd3efc16d0 X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: BL6PEPF0001AB73:EE_|SJ0PR06MB7212:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: BL6PEPF0001AB73.namprd02.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: 6dbb1f4a-6544-4f78-5f60-08dd3efc16d0 X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|30052699003|69100299015|7053199007|4076899003|8096899003; X-Forefront-Antispam-Report: CIP:104.130.123.233;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail.a233.static.mgsend.net;PTR:mail.a233.static.mgsend.net;CAT:NONE;SFS:(13230040)(30052699003)(69100299015)(7053199007)(4076899003)(8096899003);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 27 Jan 2025 17:57:39.0195 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: 6dbb1f4a-6544-4f78-5f60-08dd3efc16d0 X-MS-Exchange-CrossTenant-Id: 5507cbd0-db12-4d17-a196-85902bba4364 X-MS-Exchange-CrossTenant-AuthSource: BL6PEPF0001AB73.namprd02.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: SJ0PR06MB7212 X-MS-Exchange-Transport-EndToEndLatency: 00:00:07.3510781 X-MS-Exchange-Processed-By-BccFoldering: 15.20.8377.021 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(930097)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?cG5BTDFjYzNtelNHZnJHMmNDcVVTNUpwVGh3UHdaN293VU9kMkllcFJWMWFT?= =?utf-8?B?anBPQTlsL29pQXRGeUEreGd6cW9CZjNPckwzMWhlZDcyekpmOW5oMGlSRDlI?= =?utf-8?B?dnNZejg1bENpSjVIdDhIMW5qMzRzWS9Ya2diSmp0NldsbkVnY0dvNkFaeDBk?= =?utf-8?B?K3d0NFRCM0s4UEdEc1FFZENOREYwZGYvNTA1MnF1U3ZHaWIwc1lYTWRWdVVv?= =?utf-8?B?RFZ5V1Jna1R1c1ZzN3BySjF3eThqV0RJRG1NL1ZKUXV6TFpkeEtIWk84NXpI?= =?utf-8?B?R0hvVFJMU0ovelJqS3VwWTY4VmFvVU1DeGUrek5PRXcyQVR5M0diSE9lV0Np?= =?utf-8?B?YVQvbHNZYlI4bHdnMlNGYUpwNlZON0FOUUE1NEI0TEF4cTYwTlJHbHorQmZC?= =?utf-8?B?ZUg1RU55Syt3SW5ReDZrVEoxTm02MytRVVZ0NHdHcHlGeW9vQjQ5ZHk2ejRD?= =?utf-8?B?eS93Wlo5cGRsWDlhN25UNGUvM3VGVU9XVGhiaXV6alRKWkFlZWtBRzVFWWs4?= =?utf-8?B?SlVEQytaaDB2N01TOHBRUGNBeDZqdnh5UUZWU1Azc2dIYjZtY1kzRDJ1ZDFG?= =?utf-8?B?bENhY3cyejdEa094SjdBVGxHajY0ZXRqaS9HREtKeTBDZ3JmL1kvalQyUXBC?= =?utf-8?B?bmFFc1F6T0ZEeksrWjRySUY0YjhCMG1kWGxBRkhhS3BwVUdoUVg2OGJUanZl?= =?utf-8?B?R2tSaFdha2ZPWTl5cFNreWJsWGV2djF1WXRHdFJVSzNBRW9oMU1NVHhTM2lk?= =?utf-8?B?L3pGKzhGajY4NDR1c3QvK21XL3FFOWpyb0lRbFBZeTJDVktmSDI3Q2UrdzRk?= =?utf-8?B?ckwrbFNobXZjU1dKd2xJNEFGWDlUMlFPMXVhNlJsbWlxdis1dDA3STlDQVF6?= =?utf-8?B?b0o4YkNONkgvSzVWMkN2a3dXajdvVmlJelhhMzhxdjBBTFpmemQvYXJyTDJu?= =?utf-8?B?d2Z1YUIreWJEc05Qc0loYnUyR1NzMHlHSmdQSVlqRXgzRlFCUEpsNWNHTlBG?= =?utf-8?B?WS9SU0EwUXdnTHkvVFNoaUFMQmt5eVVOWmEwVGs0MVBYMDNhZUdNejFoS1dZ?= =?utf-8?B?KzN5YjNpRVRtME9VVVZTcGk5MExycTN4MVFXRW9sV1lOUWMvZGQvSTNNdTY4?= =?utf-8?B?QmJnL0xjVGxUY05obFQrYVBNYXcyYnBSYzJZZm1JajVNSi9YSjdoL3JtYkc2?= =?utf-8?B?TUxCUE5ZOGhNREJEL2Y0bFZKM3VQbUNDVTZMc2Njd2o0cWxsUkZXL29NQmp3?= =?utf-8?B?azhhMkxCeDQ3QzBnOGxQemhtOThTTmJSRjFjaDFuK05CYUpjaTFIQWwveTJo?= =?utf-8?B?eGEycmxCbC93UVRjdXI2Vk5KSERGeEJKaWN1dHpVMDRMMXN0bEFPQUZqNEVD?= =?utf-8?B?L3BqZEo5V2VRUXBQaXBrd1RtNThnRlduQU9DVEp2Zm1sTWVCQXA5by9rekti?= =?utf-8?B?TG5Nc0IxYTRmQzRqVU42RGVkSXBIZ0ZieUtEL3BOTUxCQmorTFhaMTVSMFVh?= =?utf-8?B?SVREUGNqRkc4SWdSS3VNdVhqY0NXM3B6a1NuRnMxbjd3T216MHBqc1RhREZS?= =?utf-8?B?WHJOSGFWYVJsWUlzMThNUTIwZi9TZHlGd08yODZlNGNnL1FvaVNTMDYzQmtP?= =?utf-8?B?R05YNjVNY3diVlRVc2hVZzVCUUl2eUtSL3lSV1F3OFpvbzcwdlMwRzVoSkY0?= =?utf-8?B?UlpLNVkyZzlHZHNaRzMydU9ZTUN0T3lkZXg5MjJKYmRBenVoeXMyWGlQT3Bp?= =?utf-8?B?RG1yMUhFeWlHYWZ2TWNpaDBscDloYUI3QVVnclpQMjlWbVk0b0lQSVlJV1py?= =?utf-8?B?eVF4dkhZNHhVemZIc2ZjaWZMNU0rcE12SG85c2pvN1k0VUJXNkZhODJiYlAr?= =?utf-8?B?Y0pCV3FEZUlxYW1Qell2Z24zM1RYeDh0M3RRRDF3eHlSMGxnSHpyMWZWT0o3?= =?utf-8?B?eFNadDBPa1ZFU2FtL0d2V1pMZ29yZW9ZdThzQ1o4bTBQYmxSNlNmWnR6c3Fy?= =?utf-8?B?QWdkb2lBaERab3ZOWnFHZzlweEsrRTk0L2ZFUDRMT05XWk05cXhvdnlxWW01?= =?utf-8?B?bXBjMnVDalQ1VjZaS0g1Tnc5b1k1cDZkWU5lWmtMRm1WVWZFR21URVJONU1P?= =?utf-8?B?OENrMlpIeXpjNWc1Y1E2QUx6RXNuMFV0VFRmWHppRHJJL2grWkY1emFDSUl0?= =?utf-8?B?blU0dlI0MTVpWWhjSFBOTjVZMldaMTBvSnlwenQ3VTUxalFiY2dZaVpJc2xZ?= =?utf-8?B?NFZaVFByTXFXelM2V21mZVY3SG5BZ2tkUnE0YWF6YTlqV3duWHFNcmRqb3Zu?= =?utf-8?B?TGRuVk5HNVdhblZzbzhrZVljQXFFSzcvaERtZVhGbk1HSFhyK0pucVU4ajR2?= =?utf-8?B?dnRRQ044T3NjRFN4c0F6T0YxekN1VU1seGRlUWxGOXNvTjdyK2Z2MVNITVVt?= =?utf-8?B?c21OWUFxOTFON0Q1NU4yVkFPZE5LY1dBSFFldHo1UHg0V3ZTM3d3ZEVCV2VL?= =?utf-8?B?MjVabjRhM1hyVExaTi92dUs2NXM3LzFTSkMzZE03MTA5bXB2c3kvOFRmZ3FN?= =?utf-8?B?UTFsSlltcDFta0ZJd2lFbzl1c0JMZG1JQWk4eVQrSkZuVjZlQXRzV2lmcG9O?= =?utf-8?B?MWQxajI0d1R5MmlDZUxQS3pDdWxoSXE2SnVZNWMwOGloWnYzLzJRSWRrYW1x?= =?utf-8?B?ZmIyYXZwWFpVUFBscE1kYWNQazBjRGhhV2tDSU1qS2hjRlZxUU9Hc1I1Tk1L?= =?utf-8?B?NE1reEhEOVVFN253bWMxQndPb2JjbzNsQWJvVXl5TGJnMHY1L20zNUhESXNt?= =?utf-8?Q?bjntHXJo0GA1V42tawhiG0RRfQEpTXnF8pq4WF0g5W?= MIME-Version: 1.0 I absolutely would love if you sent me a replacement!! I would really appre= ciate it! My address is.   Sue Mullins.   264 Norris Road , Swans= boro,NC 28584
Sent from my iPhone

On Jan 27, 2025, at 12:14=E2=80=AFPM, Designer Li= ving Inc. <s-AC25CB46E6774FBFABFD07B9065D3F11@relay.walmart.com> wrot= e:

=EF=BB=BF

Hello Sue,

 

Thank you for reaching out.

 

We sincerely apologize for the damaged item. We would be happy to send a= replacement. Please provide us with your shipping address if you would lik= e to proceed with this option.

 

 

Sincerely,
Giselle
Designer Living Customer Service
info@designerliving.com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D

Dear Designer Living Inc., 


Sue Mullins wants to connect with you for the order below:


Customer Order Number:  200012746817130

Purchase Order No:  109001527961835

Reason for Contact:  Ask a question

Item name/number:  Serta Parsa Twin Size Cozy Plus= h Electric Throw Heated Blanket Multi Heat Level Creme White/2672870333



Customer Message:

Just received my heating blanket on January 17th and it=E2=80=99s not wo= rking!  This is the second one I have bought from you. Are these new??= Or do they turn off when you set the timer to 10 hours?? I=E2=80=99ve owne= d heating blankets all my life, and never had one just quit working after a few days!! Please help!! Probably will have to return= it. It=E2=80=99s very pretty and warm when it wants to work. But I need on= e that works ALL the time . Have a blessed day!!


What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 ho= urs, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.
2. If there has been no reply to this communication within 48 hours, Walmar= t may proactively refund the customer.



Thank you, 

Your Walmart Customer Care Team


3D""

3D""
3D""