Subject: Please contact the customer - Ask a question
From: Walmart Customer Care <[email-masked]>
To: "Designer Living Inc." <[email-masked]>
Date: Sun, 26 Jan 2025 20:46:35 +0000

Dear Designer Living Inc.

** THIS IS AN ESCALATION **

This is Walmart Customer Care, contacting you on behalf of the customer for the order below. The customer is receiving a copy of this message.

Customer Name: Sue Mullins

Customer Order Number: 200012746817130

Purchase Order No: 109001527961835

Reason for Contact:  Ask a question

Item name/number:   Serta Parsa Twin Size Cozy Plush Electric Throw Heated Blanket Multi Heat Level Creme White, Size: Twin, Actual Color: Creme White/2672870333

Agent message:   The cx item is not working properly and she wish to get it returned and wish to get a replacement please assist her accordingly

What you need to do now:

1. Reply to this message to contact the customer, and do so within 48 hours, per the guidelines outlined in the Marketplace Seller Customer Care Requirements.

2. If there has been no reply to this communication within 48 hours, Walmart may proactively refund the customer.

Thank you,

Your Walmart Customer Care Team