Received: from PH0PR06MB8047.namprd06.prod.outlook.com (2603:10b6:510:c6::20) by BLAPR06MB6834.namprd06.prod.outlook.com with HTTPS; Mon, 20 Jan 2025 18:06:22 +0000 Received: from PH7PR17CA0042.namprd17.prod.outlook.com (2603:10b6:510:323::21) by PH0PR06MB8047.namprd06.prod.outlook.com (2603:10b6:510:c6::20) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.8356.21; Mon, 20 Jan 2025 18:06:18 +0000 Received: from CY4PEPF0000EE36.namprd05.prod.outlook.com (2603:10b6:510:323:cafe::17) by PH7PR17CA0042.outlook.office365.com (2603:10b6:510:323::21) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8356.21 via Frontend Transport; Mon, 20 Jan 2025 18:06:18 +0000 Authentication-Results: spf=pass (sender IP is 209.85.219.48) smtp.mailfrom=jlahome.com; dkim=pass (signature was verified) header.d=jlahome-com.20230601.gappssmtp.com;dmarc=permerror action=none header.from=jlahome.com;compauth=pass reason=111 Received-SPF: Pass (protection.outlook.com: domain of jlahome.com designates 209.85.219.48 as permitted sender) receiver=protection.outlook.com; client-ip=209.85.219.48; helo=mail-qv1-f48.google.com; pr=C Received: from mail-qv1-f48.google.com (209.85.219.48) by CY4PEPF0000EE36.mail.protection.outlook.com (10.167.242.42) with Microsoft SMTP Server (version=TLS1_3, cipher=TLS_AES_256_GCM_SHA384) id 15.20.8377.8 via Frontend Transport; Mon, 20 Jan 2025 18:06:18 +0000 Received: by mail-qv1-f48.google.com with SMTP id 6a1803df08f44-6dd420f82e2so22123596d6.1 for ; Mon, 20 Jan 2025 10:06:18 -0800 (PST) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=jlahome-com.20230601.gappssmtp.com; s=20230601; t=1737396377; x=1738001177; darn=designerliving.com; h=message-id:in-reply-to:to:references:date:subject:mime-version:from :from:to:cc:subject:date:message-id:reply-to; bh=8Yb1d1JntuP4sL0lqiKEBkZdEx/cwA7oh8F3tl3GUkI=; b=GZ225aHIZflov7ImsEJ19SQC2LBB3SyPlwkCyJ3P543y8/pFinLH7l6LoNwEMlPx/D eXpnAiNIjPGXz5S+/BOQI+FUSqfwqU72VTCGA5GEjkWkhZCKdGx4riCgqvEFc6ae8SQD Ok9oBlRujLxCHgOjm+Y7sK+HRlZuhjbZuyAaDkQHqEQ0sSaLxGaniZpdvtMjJOEQ0di7 jdPkobBOcuIR1aRZB/lEXB6If0dbP5g543O0unQLULUyFifZVOiYU2rCtjAfX9YP+M5G yP5UizpCd5mZJP+PjVM9q+RBWB8a/UiQa2uBOLKpPfQIx7qXTE3pwp0YXl3fpApegKh2 YvAg== X-Google-DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=1e100.net; s=20230601; t=1737396377; x=1738001177; h=message-id:in-reply-to:to:references:date:subject:mime-version:from :x-gm-message-state:from:to:cc:subject:date:message-id:reply-to; bh=8Yb1d1JntuP4sL0lqiKEBkZdEx/cwA7oh8F3tl3GUkI=; b=Kwn/93mhmue+fIQIMpZYqFIqOqDLayYfpSpcpmEL8npaEQDBtaqpfIaSJlShhgNsx4 k7W6nEBdRAXs2tC3Khl07xZWfrEtRl2+fm0F/usg/3t9vmBsjh1HEKYM5R2YhMkplVfR raqLFE3c680vuTnn5ave9aZWtPHmWFDTp/W1EZ6H321jrDO5ImECiKWuFigfJbgSgL5y FK3w7Te+mDsfcRZ/2Zj1i83oLg/1BB6SBQ/vbRZaHxhOpZc5uUtpw9JCDPZob9jhZ/3J +y90jJwMkm9AvVBFFQtxAvmQ4GazsQfGpHtkfiBRlExXGT9T2o2iJFoKP3fShqd8oHC4 3QPA== X-Gm-Message-State: AOJu0YyHOrq8Vzc5Yjh/iJAW53E7UJYIfJuMWdEz/v2rOZoWb6aLrwnA d4hC4a+ACd4ziHnwN+sjBlAWeV7RmDjMALaQcOwHVA8nx/o2XXIroWIr5khBM94owqzSqrG9wZM = X-Gm-Gg: ASbGncvvZNg4E3qFASpzVxUFmnngATR0PNssdX4L+9qrFMFU+tZc3CvUM8WpEFX3mqE ijIil0gTMCFkNm3LD9pZsPd4sP7GRPPO93vfhGRQJSf/nQv3z1tvz40bATnncsKMUEiaURuv7MA VwIcH653rTNC9Xc2HmyMyWXgONohAPDIaIfmrYVZ3vVUz8+Rgs8BGGlyIpVUURYwR06le12dB9u 4z6524hgS7TM0FC+oBstTO74iltdnvaI8a1d/sU/c9qVAhnHIQUT2pI1RzgMHXYXHvJPwLcigSD 8uUSBzH4xsNw4zTlJLRzgqHz6ZUMl8AyDOitTz3QYdZg7gg8 X-Google-Smtp-Source: AGHT+IFh1GNlJP51OY+au662273BKb1VXEHEDmcOElVngwpaDuntcBr+m4EkgkyUNQWU8iKCb2rUiw== X-Received: by 2002:ad4:5c63:0:b0:6d8:9ef6:5b10 with SMTP id 6a1803df08f44-6e1b21b7b3amr266296426d6.23.1737396376970; Mon, 20 Jan 2025 10:06:16 -0800 (PST) Return-Path: allison.adams@jlahome.com Received: from smtpclient.apple (ool-182d9521.dyn.optonline.net. [24.45.149.33]) by smtp.gmail.com with ESMTPSA id 6a1803df08f44-6e1afbf2dd7sm43345566d6.3.2025.01.20.10.06.16 for (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128); Mon, 20 Jan 2025 10:06:16 -0800 (PST) From: Allison Adams Content-Type: multipart/alternative; boundary="Apple-Mail=_6457355A-C942-4D5F-ADB3-1BA6E1D3BC9F" Subject: Re: Need to return/exchange an item #Ref 20250120003425852 Date: Mon, 20 Jan 2025 13:06:05 -0500 References: <946LW1AU6PU4.FNAN6UI65YZ21@eecuswebserver2> To: "info@designerliving.com" In-Reply-To: <946LW1AU6PU4.FNAN6UI65YZ21@eecuswebserver2> Message-Id: <4EE8EEAE-ADC3-42E5-A159-A08CDFF0BE39@jlahome.com> X-Mailer: Apple Mail (2.3826.200.121) X-MS-Exchange-Organization-ExpirationStartTime: 20 Jan 2025 18:06:18.2489 (UTC) X-MS-Exchange-Organization-ExpirationStartTimeReason: OriginalSubmit X-MS-Exchange-Organization-ExpirationInterval: 1:00:00:00.0000000 X-MS-Exchange-Organization-ExpirationIntervalReason: OriginalSubmit X-MS-Exchange-Organization-Network-Message-Id: dc24a772-3c9e-490d-0480-08dd397d234e X-EOPAttributedMessage: 0 X-EOPTenantAttributedMessage: 5507cbd0-db12-4d17-a196-85902bba4364:0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-MS-PublicTrafficType: Email X-MS-TrafficTypeDiagnostic: CY4PEPF0000EE36:EE_|PH0PR06MB8047:EE_|BLAPR06MB6834:EE_ X-MS-Exchange-Organization-AuthSource: CY4PEPF0000EE36.namprd05.prod.outlook.com X-MS-Exchange-Organization-AuthAs: Anonymous X-MS-Office365-Filtering-Correlation-Id: dc24a772-3c9e-490d-0480-08dd397d234e X-MS-Exchange-AtpMessageProperties: SA|SL X-MS-Exchange-Organization-SCL: 1 X-Microsoft-Antispam: BCL:0;ARA:13230040|4073199012|5073199012|43022699015|8096899003|4076899003|7053199007; X-Forefront-Antispam-Report: CIP:209.85.219.48;CTRY:US;LANG:en;SCL:1;SRV:;IPV:NLI;SFV:NSPM;H:mail-qv1-f48.google.com;PTR:mail-qv1-f48.google.com;CAT:NONE;SFS:(13230040)(4073199012)(5073199012)(43022699015)(8096899003)(4076899003)(7053199007);DIR:INB; X-MS-Exchange-CrossTenant-OriginalArrivalTime: 20 Jan 2025 18:06:18.1239 (UTC) X-MS-Exchange-CrossTenant-Network-Message-Id: dc24a772-3c9e-490d-0480-08dd397d234e X-MS-Exchange-CrossTenant-Id: 5507cbd0-db12-4d17-a196-85902bba4364 X-MS-Exchange-CrossTenant-AuthSource: CY4PEPF0000EE36.namprd05.prod.outlook.com X-MS-Exchange-CrossTenant-AuthAs: Anonymous X-MS-Exchange-CrossTenant-FromEntityHeader: Internet X-MS-Exchange-Transport-CrossTenantHeadersStamped: PH0PR06MB8047 X-MS-Exchange-Transport-EndToEndLatency: 00:00:04.7348272 X-MS-Exchange-Processed-By-BccFoldering: 15.20.8356.017 X-Microsoft-Antispam-Mailbox-Delivery: ucf:0;jmr:0;auth:0;dest:I;ENG:(910001)(944506478)(944626604)(920097)(930097)(140003); X-Microsoft-Antispam-Message-Info: =?utf-8?B?dlMwWVdLbE5qdFpiYlFSaGdqazZyV05HT0daejQyTkN0WXoxSzNYTWFXazQz?= =?utf-8?B?dkgxN1RWOVppOHBqT2hvRWxiNkdjVUlqK0tnMlBiYnBEZkxZK1FraDVMb1oy?= =?utf-8?B?Zmg3d0NQSFVSYVpIWTRFWjlTb1NnSmpTS3paSkZXdmhscmtuV0p6M1hhTWdn?= =?utf-8?B?KzJINzE4ZWJJbWRhbHV5RG1qNWNzR0drY0ZYNUhGbUpIRmFJVUVHMlFFS3Zj?= =?utf-8?B?cEZnREFrQ082MlhwRmJOY3VaTTlHeDA1RUwwQ2dDOHlpbE8xVUVBR3hiV3Fw?= =?utf-8?B?aUhNbDJwck9Ya0Q0Uk1IZ3FDcDVZbHpSbGs1bmE5ZXpiRFl2b3dYd0JxTDZO?= =?utf-8?B?bm1udDVFVmMwVStpOXZ4WjJyakZpUkkxbnlIK05xSS9GN0Jja2UrbDlPMDJw?= =?utf-8?B?TzVaVjBVNDV6WVM4WFZqVnMwRkxUb1RTZ0FtaGViQWlXeGZlNjFNbzlTNkww?= =?utf-8?B?dHBRRnhVcVpQblFXUXBGbXcwU3hiOXc0UlhKUE0zQ203dHVXL0ZmVE9pUFNW?= =?utf-8?B?RCtDZWRXUk10bjFUTDBQL2lGYlEvKzBIK2lQZ25JMkErclZReWk5MzZuRXdB?= =?utf-8?B?M25rL1pQMnF5WTM4dG0rNVhoTmR5TFEwSnVkMWlQY3N1VDBFMSt2bnF4WE1i?= =?utf-8?B?NHpmQjlyeUdwazlhdkw5eHhBQ3prS0Zoa1EzQVkzRTYwb3BqWW5LNkJIeE1y?= =?utf-8?B?ZWNZNUl0dGVyOExlZE9aeG1hWWdnNlJmbVIwazFXeERadXhJbXFTNkRrOHZu?= =?utf-8?B?RThuSWk4TEZzeG1aSnlmelpXTUs5M21ISnZjbnN1NnFleldrYXRuMnUxL2c4?= =?utf-8?B?UVF4dUFZb0d3WEhwRSs1OHlldmhPZ0s4aGdMaU5yK09sWVJ3aWxqTlhtbkVy?= =?utf-8?B?M0p0YVFqYUtDWWxXREQ4cHU5aW15TkFRaDFJOFpyei9xMmNreFpFUlRSanB4?= =?utf-8?B?L1IzbmNKWXFFSE1FNjJyRERpa2FoaElaZHdWVzVtbnBJS3hibk5vangxdC9C?= =?utf-8?B?Q3pRZG5lNmdHYkJKanVSN3ppNE45d1huVmRNUXFXcUl5TllTbmZZeG1BSnNZ?= =?utf-8?B?OFZHbUJKYU9XMWp6ZExkcnFpQzBsdlQ0TVVDU0NBbm1KbWRWTXRNSjhlNENL?= =?utf-8?B?VlJiMlExSUZaWlpCZWN2ZVh6ODE4K25nUm5sUTlSUVlFOVk0TDJNZ09CRElN?= =?utf-8?B?SFVGSi9rVUIybzQwKzUrVW1jYlJpRklXdUVUNFo0RFY2VXk2Sit2ekFtckdG?= =?utf-8?B?M1Vkekk1NURrYSt5Mm54WXFDSW1nYVJEdnh2VXI5TWhheHEvMGFzTXNWT04w?= =?utf-8?B?cDVvbG42NUpqaVJzWnZyZFU3RmVJaE4wdGdINktOS1g2NGVOckFER3RCeU5z?= =?utf-8?B?M0hDWWtMTlUxeHN0cnJxbEZzQm1jSUh1d0Z0Q2x1eG1VelFLQkErM0RxS3RC?= =?utf-8?B?aFR4SFBidnJqLzZLQ3IyY09TRTJ5ZksxS0NqZFlxL0dLb296Um94eW9kb2tU?= =?utf-8?B?dWNEV1ZabVZvS0NqTytoam5rYmZETG5paG02c29RMk5oWlFCSmthRG5qbnhk?= =?utf-8?B?Mk82SXZiTC9HMU9PMkpSZTNmUmtzSUxJbGgrbWoxUnV5azgzdE1LTkZYdU1y?= =?utf-8?B?YWFZL3BENEtjbkMrSzNhZFVhcmR2b1hvUWo2UzNoSWpKdEtOYUtpMnN0S0dE?= =?utf-8?B?R1JEdXpTbUpnTkhIZHVOV3lISnUzZnZ4cHZOM3VmZURicWdteTROQU01NnVp?= =?utf-8?B?ZnhxVE1vVXdxZDlDc0wwQVJIS2p6ZzdvUjBhMjBKQ2l0OVl0ZWxrQWEwWVpa?= =?utf-8?B?YkJpSm9xNGthdHU5a2RlUkcwaEdmR3FudHB0enN0bEdRSnpMRE8wV3ZiWEd6?= =?utf-8?B?Smw3emtDSU11Z2lYeFZJSW1nQWx6cHZPckltQXZZQitLQmZncCtya2llL3NC?= =?utf-8?B?UnJZYks1Y0F2UjYyRlZ2QkkyU05uQUkvMDB1cWJPcVVRS0wwMm5LaytuVDVJ?= =?utf-8?B?cXdrd2FLd3ZnTVMyNktITDNIK1U4S2xUcVJORU1sUHJkWVMvemd6N1Z1OC91?= =?utf-8?B?VysyMi8wOFhYSzBUQ0x6RlVoRWFzZHAvd2lDVmp2VUdESEMwWEErY0pRTS9E?= =?utf-8?B?WVB4MjNZZEJwQzkvTittYk11aWlCdFJIVThTRURXWmdWZGJQY2dIS3FGTTRs?= =?utf-8?B?YzVqQ1ZINzNqTEhZMXNHT1hjVjRoQjc3WmRwOFlaMXBPTmlYYlhPTnFaWWNJ?= =?utf-8?B?UGRuMFBvQWVNQ0UxT0JvTkJycjAvTWlnMHhTVjA0RSttaEtuWXI2ekRFNnZ1?= =?utf-8?B?SVhxeWcvREs4UFhjYmZldkRhR1V4M2JJbllCcndtWU01MGR6VU04UlovVXhq?= =?utf-8?B?T0hlVVZocjlWNWVSNXk1Mk9BMVJzVUtWY3dwSm94empqeEVrZnlxSUtPTlUw?= =?utf-8?B?YmxKcUZDbkE3UjhDbXFKZlRBUGw0UXhSeHR1ZHlPb05KOCtvQ0t4dU1EWFk1?= =?utf-8?B?QzQySldOaldCeithVmhQeGdtTW9mbkZkNGVlL1J4L3hhZjZPNjZQUDhTekxX?= =?utf-8?B?MGlXTzl2SmFobmxFcnpTakFObkFkdGtndjg4ODVTZDI4ZnE4WmxkUktrQmtO?= =?utf-8?B?MVh5SjRmVjZJRGRYekJhc201QVM1QWJnc2hRR25SN3c3MU1zMEZHbHRsa1JH?= =?utf-8?B?WEV4aDVaSHgxUFUxaG9ZeWVwWTVPZlB6YkpHM292UzlsL2RWYVFtZHRiZ2t6?= =?utf-8?Q?MQ=3D?= MIME-Version: 1.0 --Apple-Mail=_6457355A-C942-4D5F-ADB3-1BA6E1D3BC9F Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=utf-8 Hi Giselle, It is doing the same thing. Thanks, Allison=20 > On Jan 20, 2025, at 11:18=E2=80=AFAM, info@designerliving.com wrote: >=20 > Hello Allison, >=20 >=20 >=20 > Thank you for reaching out. >=20 >=20 >=20 > Please try to close the website then reopen. >=20 >=20 >=20 > Sincerely,=20 >=20 > Giselle=20 >=20 > Designer Living Customer Service=20 >=20 > info@designerliving.com >=20 >=20 >=20 > = =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D >=20 >=20 >=20 >=20 > Hello, >=20 > I ordered the Brooklyn Charcoal Comforter set for a family member and = it turns out they need a Duvet instead. I am trying to return it but = the website is glitching. It keeps prompting me to add quantity and = reason for return which I have done. Screenshot below. >=20 > Thanks for your help, > Allison Adams >=20 >=20 >=20 >=20 > --Apple-Mail=_6457355A-C942-4D5F-ADB3-1BA6E1D3BC9F Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=utf-8 Hi Giselle,

It is doing th= e same thing.

Thanks,
Allison 

On Jan 20, 2025, at 11:18=E2=80=AFAM, info@designerliving.com wrote:
=
Hello Allison,

<= br>

Thank you for reaching out.


Please try to close = the website then reopen.


Sincerely, 

Giselle&nb= sp;

Designer Living Customer Service 

info@designerliving.= com


=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D



Hello,

I ordered the Brooklyn Charcoal C= omforter set for a family member and it turns out they need a Duvet instead= .  I am trying to return it but the website is glitching.  It kee= ps prompting me to add quantity and reason for return which I have done.&nb= sp; Screenshot below.

Thanks for your help,
Allison Adams


<namprd06.prod.out= look.com@ead1a94e-a0ca-4efb-bf09-a30b742b5753>

= --Apple-Mail=_6457355A-C942-4D5F-ADB3-1BA6E1D3BC9F--